Service Desk Engineer

2 weeks ago

Leeds, Leeds, United Kingdom Zenzero Solutions Full time £45,000 - £55,000 per year

Job description

The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

Job requirements

  • This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
  • Pluralsight Foundation role at Average, or above.
  • Foundation level Microsoft certification, or equivalent.
  • This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
  • Fluent in English, both written and spoken.

Job responsibilities

  • Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
  • Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
  • Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
  • Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
  • Ensure appropriate adherence to performance targets including KPIs and SLAs.
  • Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
  • Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

  • IT Service Desk Assistant

    1 week ago

    Leeds, Leeds, United Kingdom Gleeds Full time

    IT Service Desk AssistantLeeds, LS2Permanent | Full-time | Hybrid workingAbout this opportunityGleeds is an International Management and Construction Consultancy, widely recognised for their commitment to innovation, new initiatives and professional approach.  Gleeds offer their clients world-class performance across a diverse range of services and...

  • IT Service Desk Analyst

    3 days ago

    Leeds, Leeds, United Kingdom DGH Recruitment Full time £25,000 - £35,000 per year

    IT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st Line Support Analyst to join our Leeds based law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service...

  • Service Desk Analyst

    2 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Water Full time £25,524 - £35,524 per year

    Job description:Service Desk Analyst – 12 Month Fixed Term ContractHello Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:We offer a competitive salary, depending on experience Starting at £25,524Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)Attractive...

  • Service Desk Analyst

    2 weeks ago

    Leeds, Leeds, United Kingdom Fanatics Full time £40,000 - £80,000 per year

    Service Desk Analyst IIOverviewAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues and provide...

  • Service Desk Analyst

    3 days ago

    Leeds, Leeds, United Kingdom Fruition Group Full time £30,000 - £60,000 per year

    1st Line Service Desk AnalystDay Rate:Up to £150IR35 Status: Inside IR35Location: Leeds City Centre - Hybrid, 3 days in Leeds / 2 days remoteAn exciting new opportunity has arisen for a 1stLine Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and...

  • Service Desk Analyst II

    2 weeks ago

    Leeds, Leeds, United Kingdom Fanatics Full time £35,000 - £55,000 per year

    Job DescriptionService Desk Analyst IIOverviewAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues and...

  • Service Desk Analyst II

    1 week ago

    Leeds, Leeds, United Kingdom Fanatics Full time £40,000 - £60,000 per year

    DescriptionService Desk Analyst IIOverviewAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution.  You will help resolve technical issues and...

  • Controls Software Engineer

    2 weeks ago

    Leeds, Leeds, United Kingdom The Engineer UK Full time £50,000 - £80,000 per year

    About The JobAtSyntegon Telstar UK Ltd., we represent theSyntegon Telstarrange of aseptic and containment technologies and provide expertcustomer service, engineering, and technical supportacross the UK, Ireland, and Scandinavia.With decades of experience inisolator technology, our multidisciplinary team delivers world-class after-sales solutions, upgrades,...

  • Anlst Service Desk II

    2 weeks ago

    Leeds, Leeds, United Kingdom Fanatics Full time £40,000 - £80,000 per year

    OverviewJOB DESCRIPTIONAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues and provide technical...

  • Anlst Service Desk II

    2 weeks ago

    Leeds, Leeds, United Kingdom Fanatics, Inc Full time £40,000 - £70,000 per year

    OverviewAs a Service Desk Analyst II at Fanatics Betting & Gaming (FBG), you are here to join our world-class support team. You will be responsible for end-user hardware and software support. You will assist with onboarding activities like HW/SW configuration and distribution. You will help resolve technical issues and provide technical advisory, ensuring...