MS Dynamics Solution Architect IRC281177

Description
We are seeking a Microsoft Dynamics 365 Solution Architect with deep expertise in Case Management and Field Operations capabilities within the Dynamics platform. The ideal candidate will be responsible for designing and implementing scalable, customer-centric solutions that support efficient incident handling, dispatching, and field service enablement for a large, distributed workforce. This role involves leading the end-to-end architecture and design of Dynamics 365 solutions that streamline case lifecycle management — from initial case creation through to resolution — while integrating seamlessly with field operations systems, mobile workforces, and customer service platforms.

Requirements
Core Expertise

• Proven experience (5+ years) designing and implementing Microsoft Dynamics 365 (Customer Service / Field Service / Power Platform) solutions.
• Deep understanding of Case Management, Work Order Management, Field Service scheduling and dispatching, and related business processes.
• Experience integrating Dynamics 365 with mobile field applications, workforce management systems, and telematics or incident management platforms.
• Strong knowledge of the Power Platform (Power Apps, Power Automate, Power BI) and Azure integration patterns (Logic Apps, Data Factory, Service Bus).

Technical Skills

• Expertise in Dynamics 365 customization, configuration, and solution architecture.
• Proficiency in data modelling, API integration, and security model design.
• Understanding of Microsoft Dataverse, Dynamics SDK, and DevOps pipelines for Dynamics deployments.
• Familiarity with customer communication channels (omnichannel, portals, chatbots) and workflow automation.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Proven ability to lead technical teams and work collaboratively across business and IT functions.
• Desirable Qualifications Microsoft Certified: Dynamics 365 Solution Architect Expert
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
• Experience with large-scale field operations or incident management organisations (e.g., roadside assistance, utilities, emergency services).
• Experience working within complex enterprise environments or multi-vendor ecosystems.

Job responsibilities

Solution Architecture & Design

• Lead the architecture, design, and delivery of Microsoft Dynamics 365 (Customer Service / Field Service) solutions with a focus on Case Management and Field Operations.
• Translate complex business requirements into end-to-end Dynamics 365 solutions that improve customer service responsiveness and operational efficiency.
• Design and oversee integration with third-party and legacy systems (e.g., telematics, dispatching, CRM, ERP, and mobile workforce systems).
• Define solution blueprints, architecture diagrams, and technical documentation aligned with enterprise standards.

Stakeholder Engagement

• Collaborate closely with business stakeholders, service operations, and technology teams to capture business requirements and translate them into technical designs.
• Serve as the Dynamics 365 subject matter expert, guiding business users and delivery teams through best practices and configuration decisions.
• Present architectural solutions and roadmaps to senior stakeholders in clear, non-technical language.

Delivery & Governance

• Provide technical leadership and governance throughout the full solution lifecycle — from initial design to deployment and ongoing optimisation.
• Ensure solutions align with security, compliance, data privacy, and performance standards.
• Support delivery partners and developers through code reviews, design validation, and best-practice enforcement.

Continuous Improvement

• Stay current on Dynamics 365 roadmap updates and emerging features, particularly in Customer Service, Field Service, and Case Management.
• Identify opportunities to enhance automation, analytics, and self-service capabilities within the platform

What we offer

Culture of caring.
At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development.
We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work.
GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility.
We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way

High-trust organization.
We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.