IT Support Technician

2 weeks ago

Dartford, Kent, United Kingdom Dormole Ltd Full time £25,000 - £40,000 per year

Contractual hours

40

Basis

Full time

Region

South

Job category/type

IT

Date posted

10/10/2025

Job reference

REQ

About Dormole Ltd -

Dormole Limited is a privately owned company incorporated in 1974.

The Company has grown through the development of a number of subsidiary companies which primarily specialise in the development and distribution of tools and associated products.

These companies include Toolbank UK, Olympia Tools UK, Harrison & Clough, Forgefix, Faithfull Tools, Toolbank Ireland & Tucks Fasteners Ireland.

The core philosophy of the Company is to work closely with our customers, suppliers and staff to develop the business.

Dormole continues to re-invest in the business to ensure that we can provide the best possible levels of service and support to our customers.

About the role:

Reporting into Helpdesk Supervisor

Provide first line support to all Dormole group employees and customers who use the Business-to-Business web sites.

You'll have a positive outlook that will help you thrive in the achievement of the following daily responsibilities:

  • Provide a resolution to any issues, raised by via telephone or email or helpdesk ticketing system, escalating incidents to 2nd/3rd line support as necessary, to minimise impact on end users and the business.
  • Record incidents on the helpdesk ticketing system, to monitor workloads SLA's and KPI's.
  • Build & Configure PCs & Laptops to the Company standard, to ensure employees have the correct equipment to carry out their roles.
  • Ensure that the incidents are prioritised and resolved in a timely manner, to avoid any further unnecessary impact on the end user.

What are we looking for?

  • Have a professional telephone manner.
  • Be a clear and confident communicator, both written and verbal.
  • Have the ability to record spoken information accurately.
  • Work well under stress.
  • Obtained or willing to obtain IT qualifications.
  • High level of attention to detail.
  • Good time management and able to prioritise.
  • Able to work well within a small team.

What can we offer you?

  • A competitive annual salary
  • Monday to Friday, 08.30 – 17.30pm. Out of hours support on a rota basis.
  • 25 days holiday plus bank holidays
  • Company Pension Scheme with employer contribution starting at 4.5%, increasing with service
  • Life Assurance (6x salary for pension scheme members)
  • Enhanced Maternity & Paternity Pay
  • Access to free & confidential 24/7 Employee assistance programme and GP Consultations
  • Free access to health and wellbeing app
  • Access to tools and hardware at a discounted rate

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