Program Manager, Professional Services

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

As a Program Manager within Airtable's Professional Services organization, you will manage and deliver complex, high-impact projects for our largest enterprise customers. You will work closely with clients, internal teams, and senior leadership to ensure successful project execution, customer satisfaction, and long-term business value. 

• Program/Project Management: lead and manage multiple enterprise-level projects from initiation through delivery, ensuring they are completed on time, within scope, and within budget following our Services Methodology approach.
• Technical Expertise & Solutioning: work closely with Solution Architects and Implementation Consultants to translate business requirements into technical solutions, ensuring feasibility and scalability.
• Implementation Oversight & Troubleshooting: participates in technical discussions, problem-solving, and implementation oversight. Assist in troubleshooting technical issues, guiding implementation consultants and ensure that technical dependencies are addressed.
• Client Engagement: build and maintain strong relationships with key stakeholders - including senior leaders, project managers, workflow owners, and creators - serving as the primary point of contact for all project-related activities.
• Operations: Managing dependencies and resources, instigating change orders, supporting the sales process as needed to instill customer confidence, and documenting all key decisions and meeting outcomes.
• Team Leadership: Coordinate the services team members including Solution Architects, Delivery Consultants, Integration Engineers, and other relevant roles, to ensure cohesive project execution. Also collaborate with product, customer success and sales.
• Risk Management: Identify potential project risks and develop mitigation strategies to address them proactively. Serve as the first line escalation point for issues that jeopardize customer satisfaction, project completion, or internal standards.
• Performance Monitoring: Track real time project performance, analyze key metrics, and prepare detailed status reports and dashboards for clients and internal stakeholders.
• Process Improvement: Implement best practices and lessons learned to enhance the efficiency and effectiveness of project delivery
• Collaboration: work closely with Sales, Customer Success and other Professional Services team members to ensure solutions are well defined.
• Product Knowledge & Education: Develop deep Airtable product expertise, being willing to step into the Professional Services workstream as needed to best support customers. 

• You have 4+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry.
• AI Fluency: Built or automated something meaningful (script, GPT) and can demo. 
• Strong understanding of project management methodologies and tools.
• Excellent program / project leadership and team management skills.
• Clear communication and interpersonal abilities.
• Proven ability to manage multiple projects simultaneously.
• Experience and interest in working through ambiguity as we define and scale the PM role.
• Strategic thinker with a client-centric approach.
• Highly organized with keen attention to detail. 
• Willingness to travel to customers when required .
• Nice to have: Experience with Airtable or similar is a plus
• Nice to have: Fluent French or German speaker. 

• In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme, life insurance, paid leave and sick leave 
• Complimentary mental health support via Modern Health 
• Family planning support via Carrot (fertility, adoption, and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly "Lifestyle Wallet" to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people.  We take great pride in holding everyone accountable for treating each other with dignity and respect. 

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.

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