Restaurant Supervisor

2 weeks ago

Shepton Mallet BA PR, United Kingdom Montigo Resorts Somerset at Charlton House Full time £25,000 - £40,000 per year

About Us

Montigo Resorts Somerset offers a unique blend of historic architecture and contemporary design, all set in an Arthurian countryside landscape with an Asian-inspired approach to hospitality. Our dining outlets champion locally sourced ingredients from Somerset farms, beautifully prepared and served with attention to detail.

We are seeking a proactive, engaging Restaurant Supervisor to join our team and help deliver outstanding guest experiences in a resort environment.

Key Responsibilities

  • Supervise daily restaurant operations including opening and closing procedures, service flow, guest seating, and staff deployment.
  • Lead, mentor and motivate a team of servers, hosts/hostesses, bussers and support staff; provide coaching, feedback and training as required.
  • Ensure exceptional guest service standards are maintained at all times: greeting guests, monitoring service quality, handling guest enquiries or complaints swiftly and professionally.
  • Assist in managing reservations, guest seating plans, table turn-times, and liaising with kitchen and bar teams to ensure smooth service.
  • Monitor and maintain hygiene, health & safety, and cleanliness standards in the restaurant area in line with regulatory requirements and resort standards.
  • Support stock control, inventory of service supplies, cutlery, glassware, linen, and coordinate with F&B management on purchase orders or requisitions.
  • Assist with staff scheduling, time-keeping and shift allocation, ensuring adequate coverage during peak periods (e.g., weekends, events, weddings).
  • Monitor guest feedback (via comment cards, online reviews, direct guest interactions) and work with management to implement improvements.
  • Contribute to achieving revenue targets, upselling where appropriate, and ensuring a positive dining throughput aligned with resort goals and seasonal demands.
  • Support special events, weddings or banquets organised by the resort—coordinating with events team and adapting restaurant operations accordingly.
  • Participate in induction and training of new restaurant staff, ensuring they understand our brand standards, service etiquette and resort culture.

Skills & Experience

  • Previous experience (minimum 2-3 years) in a supervisory or senior service role within a restaurant, hotel, resort or hospitality environment.
  • Strong leadership skills with ability to supervise, train and motivate a service team.
  • Excellent guest-facing communication and interpersonal skills; confident dealing with diverse clientele.
  • Keen attention to detail, with high standards of service delivery, cleanliness and presentation.
  • Basic financial awareness (ability to understand sales targets, upselling, cost-control implications).
  • Good organisational skills to manage multiple tasks simultaneously in a busy service environment.
  • Flexibility to work evenings, weekends and on-call during busy resort periods or special event days.
  • A warm, approachable demeanour and a passion for hospitality; ability to align with the resort's brand values of minimalistic design, Asian hospitality and local sourcing. (See about us section above)
  • Knowledge of UK health & safety and food hygiene regulations; relevant certification desirable.
  • Strong team-player mentality but able to work independently when required.

Job Types: Full-time, Permanent

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site gym

Work Location: In person

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