Delivery Manager

4 days ago

Hackney, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £40,000 - £60,000 per year

5 months contract with a Local Authority

Job Summary:

  • The London Borough of Hackney is seeking an experienced Delivery Manager to lead its high-profile Resident Experience Programme within the Chief Executive's Directorate.
  • This is an exciting opportunity to shape and deliver transformative change that directly improves services for residents.
  • The postholder will lead multi-disciplinary teams to design and implement innovative, outcome-focused service improvements, ensuring projects are delivered on time, within budget, and deliver measurable benefits.

Key Duties/Accountabilities (Sample):

  • Lead the end-to-end delivery of the Resident Experience Programme, managing timelines, budgets, and risks.
  • Develop and implement programme and project plans, ensuring alignment with Hackney's strategic priorities.
  • Manage a multi-disciplinary team (up to 4 direct reports), fostering a high-performance, inclusive culture.
  • Work collaboratively with residents, staff, and partners to co-produce service design and change initiatives.
  • Produce business cases, financial forecasts, and performance reports to support decision-making.
  • Ensure robust governance, risk management, and benefits realisation frameworks are in place.
  • Present progress updates and recommendations to senior officers, elected members, and stakeholders.
  • Promote a culture of innovation, systems thinking, and continuous improvement across services.

Skills/Experience:

  • Demonstrable experience as a Delivery Manager, Programme Manager, or Transformation Lead in local government or public sector settings.
  • Proven record of successfully delivering complex, multi-agency transformation programmes.
  • Strong budget management, financial planning, and business case development skills.
  • Experience in co-production with residents, community groups, and staff.
  • Excellent stakeholder management, communication, and influencing skills at senior level.
  • Experience managing, developing, and motivating diverse teams.
  • Skilled in programme management methodologies such as PRINCE2, Agile, MSP, or Lean/Six Sigma.
  • Ability to apply systems thinking, service design, and digital transformation principles.
  • Politically astute, with experience operating in a complex local authority environment.

Additional Information:

  • The closing date: 30/10/2025.
  • Location: Hackney, London (hybrid working).
  • Hours: Full-time, 36 hours per week.

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