Internal Sales Advisor

We're growing and we're looking for Internal Sales Advisors to join our team. Based in our Southampton branch, we're offering flexible hours between 8am and 8pm, part time working may also be accommodated.

Be the Voice That Changes Lives.....

At Bullen Healthcare, we've spent over 160 years providing not just essential healthcare products, but genuine care and unwavering support to people living with medical conditions. As the UK's largest independent provider of stoma and urology delivery services, we're proud to go the extra mile—every single day.

Now, we're on the lookout for a resilient, motivated, and compassionate Internal Sales Advisor to join our high-performing Contact Centre team in Liverpool.

What's the Role All About?

This isn't cold calling. This is purposeful, patient-focused communication.

As an Internal Sales Advisor, you'll be reaching out to patients who have expressed interest in our services or have been referred by our external team or campaigns. You'll be helping them make confident, informed choices about their care—whether it's switching to Bullen, accessing new products, or connecting them to the right support.

You'll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone's life.

W*_hat You'll Be Doing*_

Sales & Outreach

• Make high-volume outbound calls to patients using warm leads from campaigns or referrals
• Identify patient needs and match them with the right products or services
• Clearly explain the benefits of our solutions, and offer samples or nurse support where needed
• Achieve and exceed personal sales targets, team KPIs, and conversion metrics

Patient Experience

• Build rapport through confident, empathetic communication
• Handle objections professionally and turn challenges into opportunities
• Ensure all patient interactions reflect our values and commitment to care

Data & Compliance

• Accurately document every patient call and interaction in our CRM
• Work within regulatory, privacy and GDPR standards at all times
• Keep up to date with products, services, and processes to speak with authority and credibility

Teamwork & Feedback

• Share insights, feedback, and trends to help improve campaign performance
• Take part in team meetings, training, coaching and knowledge sharing
• Live and breathe the Bullen values in everything you do

What You Bring

Essential:

• Experience in outbound telesales or phone-based customer engagement
• Goal-focused with a resilient, can-do attitude
• Confident objection handling and active listening skills
• Great communication, adaptability, and energy on the phone
• Ability to juggle multiple leads, tasks, and systems
• Strong confidentiality and discretion—this is personal, sensitive work
• Proficiency in Microsoft Office and CRM/telephony platforms

Desirable:

• Healthcare or medical product sales experience
• Familiarity with automated dialling systems or outbound calling campaigns

What Makes This Role Different?

At Bullen, you're not just selling a product—you're selling peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You'll work in a supportive, values-driven environment where TRUST, RESPECT, INNOVATION, COLLABORATION and EXCELLENCE aren't just buzzwords—they're how we work every single day.

What's in It for You?

• A meaningful role with impact—every call can make a difference
• A warm, collaborative workplace full of people who care
• Training, coaching, and ongoing development
• The chance to be part of something bigger than yourself
• An opportunity to make £50-£60k OTE annually

Sound like you?

If you love connecting with people, thrive in a sales-driven environment, and want your work to truly matter—this could be your next big opportunity.

Base salary £25, hours per week.

On target earnings - £50-£60,000

Apply now and start helping patients live better, one conversation at a time.

Job Types: Full-time, Permanent

Pay: £25,000.00-£60,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site gym
• On-site parking
• Referral programme

Ability to commute/relocate:

• Southampton SO32 1QD: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Location:

• Southampton SO32 1QD (required)

Work Location: In person