Technical Assistant

1 week ago

Paignton TQ QN, United Kingdom ADSL Full time £24,420 - £27,500 per year

Job Overview

ADSL is seeking an organised, proactive, and motivated Technical Assistant & Customer Service Administrator to join our growing team. This is a varied and rewarding position that combines customer service, administrative coordination, and technical support, while also undertaking Responsible Person (RP) duties within the cosmetic sector to ensure full compliance with UK and EU cosmetic regulations, safety standards, and industry best practices.

The successful candidate will play a key role in supporting day-to-day business operations, responding to customer and client queries, maintaining internal documentation and compliance records, and assisting with technical processes such as product registration, data management, and quality assurance. Good computer literacy, strong organisational skills, and the ability to work accurately and efficiently are essential.

We are looking for someone who is detail-focused, proactive, and confident in communication, with the ability to adapt to a fast-paced environment and manage multiple priorities. You will need a technically-minded approach and the willingness to learn regulatory and compliance processes. A strong customer-centric attitude, combined with professionalism, reliability, and discretion, will be key to success in this role.

Respond to customer enquiries via phone, email, messaging platforms, and support systems

Provide clear, professional information regarding products, services, and processes

Manage and resolve customer queries, complaints, returns, and follow-up communications

Maintain a positive customer experience and uphold company values in all interactions

Liaise with regulatory team members to ensure compliance for cosmetic products in line with UK and EU legislation and varying legislations

Maintain and update Product Information Files (PIFs) and safety records

Monitor regulatory updates and support continuous compliance improvements Technical Support Assistance

Assist with basic troubleshooting and problem resolution

Liaise with technical and product teams to escalate or resolve issues

Prepare service reports, documentation, and technical files

Job Type: Full-time

Pay: £24,420.00-£27,500.00 per year

Work Location: In person

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