Quality Assurance Manager

Location:
London office |
Contract Type:
Permanent |
Work Pattern:
Full Time and Hybrid (3 days office based)

Are you looking for your next opportunity?
Sompo has a unique opportunity for a
Quality Assurance Manager
to join our Insurance Operations team.

This newly created role will be part of the Service Delivery team that sits within our London and UK Regions COO function, playing a vital role in supporting the various business lines within our Underwriting teams, based in our London and other regional Sompo offices.

The Service Delivery team supports business processing, liaising with other functions to ensure efficiency and effectiveness across a broad array of activities from policy specific transaction support to change management and on-boarding. The team also supports a number of transformation activities that are taking place to help us broaden and better control the overall services that are being provided.

This exciting opportunity will allow the incumbent to play an integral part in strengthening the operational resilience of the services provided by the Operations function, directly and through our outsource partners. Key to delivery will be providing to the Head of Service Delivery, assurance of accurate data capture, providing proactive query management, and promoting best practice within the Underwriting Operations teams.

We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.
Our Business, Your Impact, Our Opportunity
What you'll be doing:

• Lead on Quality Assurance for the end-to-end underwriting support processes by:
• Overseeing service delivery (both directly and through our outsourcing partners) and ensuring alignment and adherence of the quality assurance framework with business objectives and regulatory requirements.
• Setting and maintaining the governance standards for process documentation, including Standard Operating Procedures (SOPs), process mapping, workflows, and control frameworks. This also includes the tracking of and storage of SOPs to provide assurance of completeness of documented Operations processes.
• Overseeing the effectiveness and efficiency of Sompo's core operational underwriting processes such as business submission, policy endorsements, and renewals.

Championing Data Governance & Data Quality Standards By

• Ensuring that Underwriting Guidelines are adhered to and all necessary controls performed to the highest standard (i.e. data completeness, accuracy and timeliness).
• Supporting the development and enhancement of PowerBI reporting suites to provide actionable insights on underwriting performance, backlog management, and productivity metrics.

Spearheading the identification (and documentation) of continuous improvement and efficiency opportunities
by
:

• Supporting the overall drive in reducing the company's reliance on external third parties and outsourced resources. This will also include working with the Senior Service & Data Manager to expedite the identification and mitigation of operational issues and challenges in both offshore and onshore teams (incl. the optimization of workflows).
• Supporting the Root Cause Analysis of failures between systems and User Acceptance Testing.
• Acting as an SME on behalf of Senior Management, overseeing day-to-day service delivery operations, ensuring representation and continuity of leadership and decision-making at necessary forums, engagement meetings etc.
• Business as usual activities that also include the following:
• Reporting: provide meaningful and high quality input into the operational management dashboard(s) in an accurate and timely manner. This will also include aligning data reporting with internal audit and regulatory expectations, as well as supporting any other necessary governance forums or reporting requests.
• Training and Development: Identify training needs to support the provision of training and development opportunities to enhance necessary skills and knowledge across Operations as well as other business functions. This will include: working closely with team leaders on identifying trends, and areas of concern with how processes and controls are being followed, so that the Operations Enablement Lead can provide targeted training interventions.
• Cross-collaboration and stakeholder management: Building strong relationships as well as role-modelling collaboration across the wider Operations space (with both on- and offshore teams) by acting as a process subject matter expert on key underwriting processes.

What You'll Bring
Bachelors degree or equivalent, and insurance qualification (ACII) is preferred

• Significant experience of specialty and commercial insurance, and the London market.
• Experienced and confident team leader with at least 6 years of operational management experience.
• A track record of process improvement.
• Ability to represent Operations at senior levels with confidence.
• Data driven approach to measuring service and ability to analyse trends in data.
• Strong problem solving and decision-making abilities.
• Working knowledge of Insurance Underwriting systems.

Our Benefits
We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:

• Expansive Health & Wellness Benefits
• Generous Retirement & Savings Plans
• Global Parental Leave & Adoption Assistance

In today's world, what do we stand for?
We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organisational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.

About Us
Expert Partners.
Clarity in complexity.
Unwavering commitment
.

We're Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings' 130 years of innovation, we're committed to applying all of our experience to simplify yours. Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.

We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.

Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.

Because when you choose Sompo, you choose the ease of expertise.

To learn more about visit our website