Patient Services

At Mid-State Health Center, care starts with people—and that includes our team. We're a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more.

With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you'll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another.

We offer competitive pay based on experience and credentials, along with a comprehensive benefits package that includes health, dental, and vision insurance; a 403(b) retirement plan with match; paid time off and holidays; tuition reimbursement; professional development support; flexible spending accounts; life, cancer, and accident insurance; and access to an employee assistance program. More than a job, this is a place where your work matters and your impact is real.

Mid-State Health Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

ORGANIZATIONAL MISSION: The mission of Mid-State Health Center is to provide sound primary care to the community, accessible to all regardless of their ability to pay.

GENERAL SUMMARY OF DUTIES:  Responsible for performing clerical functions including answering phones, scheduling patient appointments, communicating via text messages and greeting patients in an efficient, professional and courteous manner.

SUPERVISION RECEIVED: Reports to Clinical Services Director

ESSENTIAL FUNCTIONS:

1. Communicates effectively and clearly; works effectively with co-workers as a team member and performs duties of other clerical office personnel.

2. Works efficiently to assist with flow of patients through the office. Working in multiple scheduling platforms. 

3. Verifies insurance eligibility and other necessary information and records in the medical record.

4. Answers questions regarding patient appointments and testing.

5. Ensures that patients are scheduled properly and appointments are confirmed.   Accurately books, coordinates and reschedules patients' appointments as needed. Maintains Visiting Specialist schedules.

6. Comply with federal HIPAA regulations and practice policies for the privacy and security of patient information; explain the law and our privacy policy to patients as needed; maintain appropriate documentation of access to medical records.

7. Politely greets, registers patient in a prompt pleasant and efficient manner. Answers telephone, screens calls, takes messages, and provides information as needed. Deals with patient's needs expeditiously.  Completes necessary paperwork such as Medical Releases, HIPAA forms, patient demographic info, etc.

8. Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, scheduling laboratory or radiology work as directed.

9. Accessing Cerner

10. Assists with clearing of rooms and upkeep of laundry.

11. Participates in ongoing education and updates.

12. Attends meetings as required.

13. Performs other duties as assigned.

The job holder must demonstrate competencies applicable to the job position.

EDUCATION:  High school diploma or GED preferred.

EXPERIENCE:  Minimum of one year experience in customer service setting, preferably six months receptionist experience in health care setting and knowledge of medical terminology desirable. Word processing and computer experience.

KNOWLEDGE and ABILITIES:

1. Plan, organize, delegate and supervise.

2. Evaluate the effectiveness of existing methods and procedures; developing, analyzing, and revising processes.

3. Operate a variety of office equipment and computer programs.

4. Apply policies and procedures.

5. Set priorities among multiple requests.

6. Interact with patients, medical and administrative staff, public effectively.

7. Communicate clearly and effectively in person, in writing, or by phone.

8. Comply with established policies and procedures.

9. Plan and perform diversified duties requiring knowledge of patient relations and medical information management fields. 

10. Computer literate with proficiency in Microsoft Office applications.

11. Basic financial skills, as well as analytical skills for trend and situational analysis desired.

12. Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; work with frequent interruptions; be a team player.   

PHYSICAL/MENTAL DEMANDS:

Work may require hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range.  Requires manual and finger dexterity; for things such as typing, using calculator, and eye-hand coordination.

ENVIRONMENTAL/WORKING CONDITIONS:

Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.