Front of House Service Advisor

1 week ago

AshbyDeLaZouch LE, United Kingdom Castle Garage Ashby LTD Full time £28,500 - £30,000 per year

Location: Ashby-de-la-Zouch

Hours: Full Time, Monday to Friday (8:00am – 5:30pm)

No weekends required

Local award winning garage are looking for an experienced and enthusiastic Service Advisor to join our friendly team, working across our two sites.

We are an independent, family-run business with a fantastic reputation for honesty, quality workmanship, and customer care. This is an exciting opportunity for someone with strong customer service experience and a passion for the motor industry.

Key Responsibilities

  • Greet and assist customers in a professional, friendly manner.
  • Book vehicles into the workshop and manage appointments efficiently.
  • Liaise with workshop technicians to monitor vehicle progress and ensure timely completion.
  • Provide accurate vehicle health checks and prepare customer quotes.
  • Keep customers updated throughout their visit, ensuring a seamless and positive experience.
  • Organise collection and handover of vehicles after service or repair.
  • Maintain accurate administrative records and uphold excellent housekeeping standards.

What We're Looking For

  • Previous experience as a Service Advisor or in a similar customer-facing role.
  • Excellent customer service and communication skills.
  • Strong organisational and administrative abilities.
  • Ability to work both independently and as part of a small, supportive team.
  • Calm and professional under pressure, with strong attention to detail.
  • Full UK driving licence.

The following would be beneficial but not essential:

  • Basic mechanical knowledge or understanding of vehicle maintenance.

What We Offer

  • Monday to Friday only – no weekends
  • 21 days annual leave + bank holidays + full Christmas closure
  • Company pension scheme
  • Employee discounts on services
  • Supportive, family-run environment with opportunities to grow.

If you're passionate about delivering exceptional customer service and want to be part of a close-knit, respected team — we'd love to hear from you.

To apply, please send your CV and a brief covering letter

Job Types: Full-time, Permanent

Pay: £28,500.00-£30,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

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