Customer Service Team Leader

2 weeks ago

Eastbourne, East Sussex, United Kingdom Flutter Full time £26,520 - £30,000 per year
Customer Service Team Leader

CSTL

Starting Salary: £12.75 per hour
Your Role in the Team?
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting
Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training... but it's your attitude that counts Does this sound like you? If so, keep reading
How you'll do it?
We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.
Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions

• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers

• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop

• Adapting to different situations while remaining customer-focused

• Fulfilling social responsibility duties by adhering to established guidelines and regulations
What we offer?

• Competitive salary including pay increase after

• Performance Bonus & Promotional rewards

• Annual & Quarterly rewards

• Flexible work patterns

• Family Leave (Adoptive, Parental Leave & Wedding Leave)

• Company Sharesave Scheme (discount on Flutter Shares)

• Life Cover

• Company Pension Scheme.

• Company Sick Pay

• Birthday Leave

• Employee Assistant Programme (including up to 6 free counselling sessions)

• Financial Wellbeing platform - NUDGE.

• Company Social Events.

• Groupon Discount Scheme

• Eyecare vouchers
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we'll see how we can accommodate them.

  • Customer Service Representative

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom CCLI (Christian Copyright Licensing International) UK Full time £20,000 - £40,000 per year

    Be part of a team that defines outstanding customer service.We're looking for a dedicated and customer-focused Customer Service Representative to join our team.You will play a vital role in delivering exceptional customer service by responding to enquiries, sharing product information, and ensuring customer satisfaction at every interaction.If you're...

  • Team Leader JCR

    6 days ago

    Eastbourne, East Sussex, United Kingdom East Sussex County Council Full time £25,000 - £40,000 per year

    Are you ready for the next step in your career? If you are organised, self-motivated, and interested in developing and supporting others, this could be the role for youWe're offering a very rewarding role in which you will be challenged and your leadership skills developed. We are a caring and supportive team, and we pride ourselves on our extensive,...

  • Team Leader – Mental Health Support

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom VENTURE-PEOPLE LIMITED Full time £35,000 - £45,000 per year

    Are you passionate about empowering others and leading with purpose?AtVenture-People, we're looking for a dynamicTeam Leaderto join our award-winning organisation. You'll lead a skilled team supporting individuals with complex mental health needs in their own homes - helping them build confidence, independence, and a better quality of life.What You'll Do:...

  • Customer Services Coordinator Temp to Perm

    2 days ago

    Eastbourne, East Sussex, United Kingdom Sussex Recruitment Full time £20,000 - £25,000 per year

    Job Description Sussex Recruitment is seeking a Customer Service Coordinator for this busy manufacturer based in Eastbourne.Although initially a temporary position the ideal candidate would be offered a permanent role after a suitable trial period.Working in an office-based environment you will welcome visitors, handle all enquiries and manage customer...

  • Team Lead

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom VENTURE-PEOPLE LIMITED Full time £35,000 - £45,000 per year

    We're Hiring: Team Leader – Mental Health Support (Eastbourne) Travel expenses covered (outside of commute) | Full-time | EastbourneNote: We do not offer sponsorship for this role. A car is desirable.Are you passionate about empowering others and leading with purpose?AtVenture-People, we're looking for a dynamicTeam Leaderto join our award-winning...

  • Group Leader

    1 week ago

    Eastbourne, East Sussex, United Kingdom Vita International Agents Full time £18,000 - £30,000 per year

    About the Role:Vita International Agents is a young, family-run education company based in León. We're looking for anenthusiastic, responsible, and positive Group Leaderto join our summer team You'll travel with our students from León to the UK, stay with them throughout their summer camp, and be their go-to person abroad - supporting them, sharing the...

  • Traffic and Streetworks Team Manager

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom Panoramic Associates Full time £50,000 - £80,000 per year

    Interim Traffic and Street Works Manager - South East12 monthsLocal AuthorityHybrid workingPanoramic Associates are supporting a South East based Local Authority in their search for an Interim Traffic and Street Works Manager. This is a key leadership role within the Highways and Transport Service, responsible for managing traffic flows, coordinating highway...

  • Casual Funeral Service Team Member

    4 days ago

    Eastbourne, East Sussex, United Kingdom CPJ Field & Co Full time £25,224 - £47,520 per year

    Are you looking for a casual but meaningful role where you can make a real difference? We are currently recruiting Casual Funeral Service Team Members to join our dedicated team. This is an opportunity to provide essential support to families during one of life's most sensitive times.About the Role:As a Casual Funeral Service Team Member, you will play a...

  • Customer Support

    4 days ago

    Eastbourne, East Sussex, United Kingdom Lloyds Banking Group Full time £32,000 - £40,000 per year

    JOB TITLE:Customer SupportLOCATION(S): Brighton.Working across our Lloyds and Halifax branches within a reasonable distance.HOURS:38 hours a week, including SaturdaysWORKING PATTERN:Part-timeSALARY:£20,000 increasing to £20,600 after 6 months in roleAbout this opportunityYou'll begin your journey in one of our branches, providing face-to-face support to...

  • Customer Advisor

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom B&Q Full time £15,300 - £16,300 per year

    OverviewCustomer Advisor - CheckoutsPart time - 15 hours per week  3 Month Fixed Term Contract Shifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £12.71 per hour B&Q EastbourneWe believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...