IT Production Co-Ordinator

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.

Iron Mountain is seeking a dynamic IT Production Coordinator to join our Operations/Digital Solutions team in Rugby. In this role, you will be responsible for ensuring the stability and readiness of all production IT equipment and systems, while actively coordinating daily operational support and project setups. This includes maintaining the site asset register, managing IT-related risk, and providing essential technical support to keep our operations running efficiently and on schedule.

In this role, you will:

• Support with planning, setup, and technical support for Digital Solutions (DS) Projects and day-to-day production activities, ensuring operations run efficiently and on schedule.

• Collaborate with the Operations Manager, Senior Manager, IT Support Team, and Implementation specialists to ensure the accurate installation, maintenance, and reliable operation of computer hardware and scanners.

• Ensure compliance with organisational standards, policies, or regulations by maintaining the site asset register in conformance with BSI standards and capturing IT related risks in the site risk register.

• Monitor the Kodak service log and ensure all machines are captured including their status

• Provide technical support to end-users, resolving hardware and software issues or escalating to IT support

• Assist with software installations, updates with our technical support team

The ideal candidate will have:

• Demonstrable experience in IT support, technical coordination, or a production environment.

• Strong knowledge of computer hardware installation, maintenance, and technical support processes.

• Proven ability in problem-solving, managing technical service logs (e.g., Kodak service log), and providing effective end-user support.

• Relevant certification or technical qualification in an IT-related field (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician).

• Consistent Schedule: Monday to Friday, 37.5 hours per week

• Competitive Salary Rewarding your expertise and dedication.

• Generous Leave: 23 days annual leave + bank holidays, increasing with length of service.

• Your Well-being First: We offer Private Medical Insurance and a confidential Employee Assistance Program (EAP) for you and your family's health and life needs.

• Secure Your Future: Benefit from our generous pension scheme, with Iron Mountain contributing 6.5%, plus Life Assurance covering four times your annual salary.

• Perks for Your Lifestyle: Enjoy a range of voluntary benefits like Dental Insurance, a Bike to Work scheme, fitness membership discounts, and an Electric Vehicle Scheme.