Technical Success Manager
1 week ago
**Residency in the Greater London Area is required.
At JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?
We're looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers in UK & I, focusing on three aspects:
- Accelerate adoption of JFrog products and value realization.
- Explore new opportunities of expansion by understanding the scope of customer use cases.
- Enhance customer loyalty.
- Focus on the customer's continuous interactions with JFrog, the customer's lifetime value and the associated NPS/CSAT scores
- Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
- Provide Service to the JFrog Sales team by focussing on customers' strategy, and to make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time
- Formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
- Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
- Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
- By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
- Be first point of escalation
- Develop full understanding of the JFrog Platform, including:
- The value proposition and sales messaging
- Out of box reporting where needed
- Success journey planning and execution
- Continuous communication and working relationship
- Bachelor's/Master's Degree in Technology or business/management
- 7+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
- 3+ years experience in the software industry preferably in SaaS companies in UK & I
- Ability to effectively liaise with customers and regional teams/leadership
- Ability to effectively present technical presentations
- Flexibility in working hours to accommodate our global presence
- Fluent English – Mandatory (read/write/speak)
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