Office Administrator

4 days ago


Cirencester GL DF, United Kingdom Cotswold Country Park and Beach Full time

Job Purpose

In this position, you will be responsible for organising all group bookings while supporting HR and general office operations. You'll work closely with a variety of onsite teams as well as be a guide when group bookings arrive to ensure every event runs smoothly from start to finish.

Main Responsibilities

Guest & Booking Management

  • ·Be the friendly first point of contact for all guest enquiries, providing timely, helpful responses and professional quotations.
  • Take the lead on organising and managing group bookings, making each event run seamlessly and spotting opportunities to enhance the experience along the way.
  • Handle key financial processes, including raising invoices and keeping booking and invoice logs accurate and up to date.
  • Work hand-in-hand with the Front of House Manager, Head of Watersports, and other onsite teams to bring group bookings to life.
  • Welcome group bookings on arrival, offering exceptional customer service and ensuring they are confidently handed over to the relevant department where necessary.

Administrative Support

  • Complete all HR paperwork for new starters, returners and leavers, helping every team member start their journey with us on the right foot.
  • Keep personnel files, records and documentation organised and compliant with GDPR—your organisational skills will shine here
  • Prepare weekly staff timesheets, including holiday tracking, ready for review by a Senior Manager.
  • Monitor and record holiday requests based on information from Head Office.

Additional Duties

  • Tackle other reasonable tasks as requested by management - every day brings new challenges and opportunities.
  • Take part in staff meetings when required.
  • Offer flexibility to support the wider business during busy periods or special events.

Skills & Attributes Needed

  • A warm, professional communication style - whether over the phone, via email, or face-to-face.
  • Exceptional organisational skills, both with digital systems, such as Excel, and physical paperwork.
  • Ability to work independently while staying connected to a supportive team.
  • Friendly, approachable and confident interacting with both customers and colleagues
  • Proactive and solution-focused - ready to adapt and think on your feet.
  • A positive and upbeat personality that fits perfectly within a fun and vibrant working environment.

Legal Duties

  • Comply fully with all legal requirements including GDPR, Employment law, Weights and Measures, Health and Safety (this list is not exhaustive).
  • Attend any Health and Safety training when required.
  • Ensure full compliance with all areas of Health and Safety as per company Health and Safety policy at all times.
  • Ensure training is upheld in line with RLSS governing body.
  • Ensure full compliance with Food Hygiene Regulations at all times.

Job Types: Full-time, Fixed term contract

Contract length: 5 months

Pay: Up to £12.71 per hour

Benefits:

  • Employee discount

Work Location: In person


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