Senior Manager

We're one of the UK's leading providers of mental health services, working both privately and in partnership with the NHS to support people and families facing emotional and psychological difficulties. Demand for mental health support has never been higher — and we're scaling fast to meet it. As we grow, we're building a brilliant, data driven, passionate team to help us deliver high-quality care to even more patients. Come and join us

We're looking for a clinically-minded, hands-on Senior Manager to lead the operational delivery of our NHS-funded assessment pathways. This is a key leadership role responsible for ensuring patients move smoothly and safely through ADHD or ASD assessments with Clinical Partners, with high-quality clinical coordination, effective communication, and robust management of escalations, incidents, and safeguarding.

Key Responsibilities
Pathway & Service Leadership

• Own the end-to-end operational delivery of NHS assessment pathways (ADHD, Autism).
• Ensure pathways run efficiently, safely, and in line with clinical governance standards.
• Lead the assessment admin and escalation functions, ensuring smooth patient journeys and timely outcomes.
• Manage service-level planning with Clinical Ops and ICBs to meet delivery targets and contractual KPIs.

Quality, Safeguarding & Escalations

• Oversee management of clinical and non-clinical escalations, including supporting complaints, safeguarding, data breaches, and incidents.
• Provide oversight and support for complex patient situations, ensuring appropriate clinical input and follow-up.
• Collaborate with Clinical and Governance teams to maintain compliance and learning from incidents.

Performance & Improvement

• Develop and track KPIs for pathway efficiency, quality, and patient experience.
• Use data and feedback to identify bottlenecks, risks, and improvement opportunities.
• Partner with Central Ops and Clinical Ops to improve forecasting, capacity planning, and workflow design.

People & Stakeholder Leadership

• Build relationships with NHS ICBs on the operations and delivery of assessments
• Line manage pathway supervisors and their teams, providing coaching, structure, and accountability.
• Foster a high-performance, learning-oriented culture that values patient care and data-driven decision-making.
• Represent NHS delivery in cross-functional forums, providing expertise on operational design and patient journey management.

Essential Qualifications & Experience Remuneration 7 Benefits

• Combine clinical/healthcare understanding (e.g., mental health, neurodevelopmental, NHS) with strong operational management.
• Are experienced in managing multidisciplinary teams and complex services.
• Are confident handling escalations, complaints, incidents, and safeguarding processes.
• Are analytical and data-driven, using insight to shape performance and planning.
• Stay calm under pressure and lead with empathy, fairness, and clarity.
• Have a background in clinical or healthcare operations, ideally within NHS or regulated health services.

Remuneration & Benefits

• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Healthcare Cash Plan.
• Benefits Platform.
• Life Assurance.
• Discount Vouchers.
• Opportunities to take part in charitable events.
• Access to a Wellbeing portal and Employee Assistance Programme (EAP).

Equal Opportunities Employer
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.