Retentions Account Manager

Role Profile
This is a high-volume outbound calling B2B sales role, focused on engaging with Clear Businesses existing customers to renew their contracts and retain the products and services Clear Business supply them. A key requirement of the role is that all activity performed aligns to Clear Businesses values and sales behaviours, with a customer-centric focus always maintained.

What We Want You To Do

• Inbound and Outbound calls to Clear Business customers to retain and renew products and services contracts
• Perform all activity within regulatory standards, GDPR and quality policies
• Complete all reports, system and CRM updates in a timely and accurate manner
• Develop an expert level knowledge of Clear Business's products, systems and business processes
• Create excellent working relationships across the Clear Business colleague community

What Success In The Role Looks Like

• Achieve all commercial targets in a consistent manner (month-by-month)
• Achieve all agreed activity targets
• Operate within Clear Business quality guidelines
• Achieve all objectives agreed with the Customer Growth Sales Manager
• Receive above par scores from customer satisfaction surveys and internal feedback

What you need to have already done to be right for this role

• A minimum of 2-years demonstrable success in a high-volume desk-based B2B sales, retentions or customer service role
• Experience of negotiating multiple product, price and contract terms with customers
• A good level of understanding of B2B sales processes
• A good level of understanding of regulatory requirements impacting B2B sales organisations
• Computer literate with experience of sales CRM, and/or Lead Management systems

The Personal Capabilities Needed To Excel In This Role

• Good written and verbal communications skills, with an ability to adapt communication styles to individual customers
• High level of attention to detail and organisation, with a sense of ownership, pride and responsibility for the accuracy of own work
• The drive, resilience and focus required to win in a competitive sales environment
• A genuine interest in own development and learning needs, with the energy and desire to act on them to improve own performance
• A professional and pleasant demeanour, with the desire to create good working relationships with both colleagues and customers

Qualifications And Other Requirements

• Industry Experience: Information Technology, Utilities and/or Service provision preferred, but not essential
• Location: Within commuting distance of office location, essential

In return for your hard work, you'll get
It takes all kinds of people to make Clear Business the success that we are, and we've got a range of benefits to make sure everyone is happy.

• 25 days of annual leave, rising to 28 days with length of service.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Continuous learning and development with access to LinkedIn Learning.
• Generous discounts at numerous high street and online retailers.
• Onsite café and bar for post-work drinks, quiz nights, and social gatherings.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
• Paid volunteering day as part of our charity fundraising and volunteering activities.
• Cycle to work and travel loans for people wanting a greener commute.
• Pension contributions and life assurance coverage.

Location
: Based in our sale office, South Manchester

Hours
: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays

Hybrid working model:
The choice to work remotely for three days

Our Story
Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

What Happens Next
If you're looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click '
Apply
' today to take the next step in your career.

Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

Our Story
We Are One Of The UK's Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019

Our Locations
Our Benefits
Hybrid Working

Competitive Salary

Learning and development programmes

Rewards Hub

Employee Assistance Programme

Holidays

Lifestyle policies

Volunteer Leave

Documents