Senior Commercial Claims Handler

Let's make the most of your talent
About Us
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you'll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

What You'll Be Doing
The Senior Claims Handler will be responsible for managing the larger and more complex
Direct Line for Business
and
Churchill for Business
property claims, with values up to £50,000.

This role requires
strong commercial acumen
and a
deep understanding of business insurance
to effectively triage, investigate, and resolve claims while supporting the broader team's technical development.

Key Responsibilities Include

• Achieve all set business targets and departmental performance measures
• End-to-end claims handling of retained technical claims
• Maintain customer experience as a top priority, with a strong commitment to Consumer Duty principles
• Drive continuous personal development to maintain a centre of excellence
• Support technical development through call auditing and coaching, acting as a technical reference to support the team when required.

What We're Looking For
To thrive in this role, a
strong commercial insurance background is essential
. We're looking for someone who brings:

• Proven experience handling commercial property claims
• In-depth knowledge of fraud indicators and investigation methods
• An understanding of insurance principles and practices within a commercial setting
• Excellent stakeholder management and communication skills
• A track record of mentoring and developing others

This is a
hybrid role
with
t
*wo working days
a week from our
Glasgow office.
Hours:*
35 hours/week

Salary: Up to £35,000 depending on experience

What We'll Give You In Return
We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year
• Up to 10% performance-based annual bonus
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus many more

Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

We want everyone to get the most out of their time at DLG. Which is why we've looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They're about recognising who you are and the life you live.

Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.