Parts Advisor

We're looking for a proactive and customer-focused Parts Advisor to join our busy team.

This varied and rewarding role involves working closely with both customers and our internal Workshop team. You'll be advising on the correct vehicle parts, managing sales transactions from enquiry through to payment and ensuring a smooth and efficient process from start to finish.

We would love to hear from you if you have experience in a warehouse, stores or customer facing environment.

About The Role

• Assisting customers via phone, email and in person with parts enquiries and orders.
• Advising customers on the correct parts for their vehicle based on technical knowledge.
• Providing quotes and discussing availability, pricing and delivery timelines.
• Processing payments and updating customers throughout the order journey.
• Managing stock levels, processing returns and keeping the stock system up to date.
• Working closely with the Workshop to ensure accurate and timely parts supply for scheduled service work.

• Excellent communication and interpersonal skills.
• Strong organisation and attention to detail.
• Confident IT user with the ability to learn new systems.
• A good technical understanding of vehicles and vehicle parts.
• A team player with a strong work ethic and a customer-first approach.
• Previous experience in a similar role is beneficial, but full training will be provided.

• Supportive team environment.
• On-the-job training and development.
• Be part of a company that values knowledge, teamwork, and great customer service.

If you're enthusiastic, driven and ready to grow in the automotive industry, we'd love to hear from you

Apply today and become an essential member of our Parts team.

This is not an exhaustive list of duties and the post holder will be required to undertake any other reasonable duties discussed and directed by the line manager.

The company reserves the right to expand the short listing criteria to facilitate the short listing process.

Donnelly Group is an equal opportunities employer

Required Criteria

• A good technical understanding of vehicles and vehicle parts
• Confident IT user with the ability to learn new systems
• Strong organisation and attention to detail
• Excellent communication and interpersonal skills
• A team player with a strong work ethic and a customer-first approach
• Full Drivers Licence
• Experience in a customer centric role

Desired Criteria

• Previous experience in a similar role is beneficial, but full training will be provided

Skills Needed

Managing Upsell Activities, Rapport Building, Client Relationship Management, Time Management/Organisational skills, Teamwork

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.

Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.

We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a 'Foundation Day'; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Company Benefits

Vacation, Paid time off, Performance bonuses, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Employee Assistance Scheme, Perks Card, Wellbeing Scheme, Work With Charities, Social Opportunities, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed