Customer Service and Fulfillment Coordinator

3 days ago

Tewkesbury GL, United Kingdom Polypipe Civils Full time £24,000 - £36,000 per year

Sky Garden, part of the Genuit Group, is a UK-based company specialising in the design, installation, and maintenance of green roofs, podiums, and other urban greening solutions. It provides sustainable landscaping systems and components for construction projects nationwide.

Our exceptional teams apply their first-class technical, customer service and manufacturing expertise to understand our customers' needs and solve tomorrow's water, climate and biodiversity challenges. Our loyal and highly skilled workforce are key to our success of delivering sustainable climate and water management solutions, everywhere.

Role Overview

The Customer Service & Fulfilment Coordinator is responsible for managing the end-to-end customer order process from order receipt through to delivery ensuring an excellent customer experience. This role combines customer service excellence with operational accuracy, working closely with production, logistics, and sales teams to ensure timely order processing, delivery, and issue resolution.

Key Responsibilities

  • Manage end-to-end customer order processing, ensuring timely dispatch and delivery.
  • Coordinate with production and logistics teams to meet fulfilment deadlines.
  • Serve as the primary contact for customer enquiries, returns, and complaints.
  • Resolve customer issues efficiently and empathetically, maintaining high satisfaction levels.
  • Monitor and track shipments, providing proactive updates to customers.
  • Maintain accurate records of returns and reasons, supporting continuous improvement.
  • Ensure data accuracy across CRM, ERP, and order management systems.
  • Generate and submit fulfilment and customer service reports on time.
  • Collaborate with Sales & Installs teams to ensure seamless customer experience.
  • Communicate stock issues or delays proactively to customers and internal stakeholders.

Skills and Experience

  • Experience in Customer Service, logistics or order fulfilment
  • Experience in ERP, CRM and order processing systems
  • Experience in a stock handling role
  • Experience in a B2B environment
  • Financial/ Commercial awareness

Benefits

  • Entitled to 25 days holiday
  • Pension contribution matched up to 8%
  • Life assurance
  • Save as you earn Genuit Sharesave scheme
  • Enhanced maternity and paternity pay

Job Types: Full-time, Permanent

Pay: £30,000.00-£36,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay

Work Location: In person

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