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Executive Head Chef

2 weeks ago

Marlow SL RG, United Kingdom Macdonald Hotels & Resorts Full time £55,000 - £64,000 per year

Pay:

Pay: £55,000.00 per year Plus Service Charge

Job description:

JOB TITLE: Executive Head Chef

REPORTING TO: Operations Manager/General Manager

MAIN PURPOSE OF JOB:

Support kitchen teams across the region and develop menu's to demonstrate innovation and maximise profit

GENERIC KEY ACCOUNTABILITIES:

People

  • To take pride in everything I do and drive the same standards with my people
  • To ensure that the team consistently deliver outstanding hospitality
  • To anticipate and react to the needs of our guests and give my team the autonomy to do the same
  • To be an ambassador for the Macdonald Brand in the community and the industry
  • To take ownership for my personal development and performance
  • To create a customer responsive culture where exceptional customer service prevails
  • Lead, develop, retain and recruit high calibre people and teams to drive the company's core standards

Product

  • To ensure my team consistently delivers MacDonald core standards in all departments and functions
  • To achieve a safe and clean environment driving standards and proactively looking for non-compliance
  • To take responsibility for understanding our company products and services
  • To proactively look for ways to improve or enhance the guest experience
  • To use feedback to improve my own personal performance, the performance of my team and my department, whilst activity encouraging feedback from others
  • To give my full to support to company initiatives

Process

  • I am a champion of MacDonald company values and a role model to my team
  • To complete and deliver training (including statutory) in line with company policy and procedures
  • To follow all processes ensuring full compliance and to overcome any barriers or challenges which may prevent me or my team from delivering on agreed processes
  • To take responsibility for keeping up to date with any changes in my department and take responsibility for communicating them to my team
  • Ensure risk assessments are completed by department heads to ensure compliancy
  • To be responsible for the safety and security of my guests

Profit

  • To influence the strategy for the Region and Company in the short and longer term
  • Control operational costs throughout every department
  • Be both pro-active and reactive to any forecasted sales and profit shortfalls to budget.
  • To look for ways to protect the profit of the organisation without compromising the guest experience
  • To be fully accountable for investigating and reporting any shortfalls in accounting practices
  • To lead department objectives and ensure all sales opportunities are exploited (OWS)
  • Ensure my team can spot and act on every opportunity for sales
  • To act upon any reasonable instructions from management as pertains to my job responsibilities

JOB SPECIFIC ACCOUNTABILITIES:

  • To control the resources, manage the processes and cultivate the understanding of basic kitchen management skills, throughout the region.
  • To continually develop the quality and maintain standards in line with the brand standards of Macdonald Hotels.
  • Drive total compliance of all legislation pertaining to food handling and food safety in line with PSN & EHO.
  • Promote the respect of the staff and management by understanding problems, showing the correct support and providing solutions. To drive the best possible standards to the agreed budgets.
  • The recruitment and selection of new employees carried out effectively in accordance with company procedures and best practices and in line with wage budgets and manpower plans.
  • Provide constructive feedback to chefs & GM on hotels standards and service delivery.
  • Support & Guide Kitchen teams on all company operational expectations and standards.
  • Provide training & Support for brand standards and chef development.
  • Provide that all Chefs have the correct Macdonald's chefs uniform on at all times.
  • Provide appropriate training to all head chefs on rota planning, in line with business forecasts.
  • Support the kitchens on the practical delivery of food whenever required to do so.
  • To help head chefs provide a programme of basic core training for all members of staff.
  • Be responsible for all training activities are recorded and evaluated.
  • Support HR, GM's and Head chef in forging strong links with local colleges and universities, offering programmed placement opportunities and incentives for students to join us on a full time or part time basis.
  • To promote effective and regular communication between head and chefs, through regularly quarterly meetings.
  • Responsible for all statuary regulations are adhered to ensure that all employees are trained to uphold the conditions of the food hygiene policies.
  • To comply with all policies and procedures as written down in the staff hand book.
  • Support Head chefs with developing, controlling and delivering the food offering across the Region.
  • Feedback to be given to individuals through the appraisal process and personal development plans set and actioned accordingly.
  • To adhere to core standards on menu descriptions, training and focussing the team on presentation, cooking specifications and food costs.
  • Systems, procedures and practice for the maintenance of quality and customer service standards to be monitored, maintained, evaluated and enhanced.
  • To create an environment that delights the customer and encourages feedback, high level of satisfaction and repeat business.
  • Problems affecting the customers identified and interpreted, solutions agreed then promptly implemented.
  • To drive the delivery of all brand standard menus, as set down by dish specification.
  • To actively participate & contribute to regional board meetings.
  • To help individual hotels with controlling their food cost and stock control.
  • To assist all hotel's in achieving and exceeding the budgeted GP.
  • Ensure all food stock must be controlled through correct ordering, storage and production, in line with business and legal requirements.
  • Responsible for all head chefs training on food revenues tracking.
  • Responsible for all Head chefs training on understanding the P&L, food flash & forecasts reports.
  • Costs and expenditure to be forecasted accurately, monitored, controlled and evaluated.
  • Maximising profits and exploiting opportunities for business growth.
  • To train then drive business efficiency through the maximisation of IT systems: e.g. Procure Wizard, Rota Horizon, Intranet operating standards.
  • Procedures and legal requirements pertaining to fire, safety, hygiene and security to be adhered to at all times.
  • To work with all head chefs to achieve agreed pass mark in all PSN audits.
  • Appropriate records maintained in accordance with Company and legal requirements
  • To priorities a greater understanding in all PSN practices.
  • Be responsible that all kitchen team have basic hygiene certificate and all sous chefs & Head chefs have intermediate food hygiene certificate.
  • Appropriate records maintained in accordance with Company and legal requirements.
  • To communicate all new legislation to all head chefs.
  • To undertake any other duties as may reasonably be requested by the management.

KEY MEASURES:

  • Brand standard audits
  • Health & Safety checks
  • Guest feedback
  • TripAdvisor
  • Mystery guest
  • AA inspection outcome
  • PSN audits
  • EHO reports
  • Financial performance

Job Type: Full-time

Additional pay:

  • Performance bonus
  • Tips

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • On-site parking
  • Store discount

Work Location: In person

Job Type: Full-time

Pay: £55,000.00 per year Plus Service Charge up to £4,000 per year

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Benefits:

  • Employee discount
  • On-site parking

Work Location: In person

Job Type: Full-time

Benefits:

  • Employee discount
  • On-site parking

Work Location: In person

Job Type: Full-time

Pay: Up to £55,000.00 per year

Work Location: In person