Customer Sales

10 hours ago

York, York City, United Kingdom Work with Yorkshire Full time

WorkwithYorkshire are delighted to be partnering with this long established York employer.

As a
Customer Sales and Service Executive
you will be responsible
for servicing inbound phone calls, facilitating Customer Service processes and engaging with prospective and existing customers by explaining the full benefits of the product range and services. Outbound call experience is essential, you will be required to call existing and conquest customers with view to generating revenue and hitting sales KPI's. You will also be responsible for delivering a consistently high level of customer service while actively promoting the brand.

Duties:

  • To provide first class customer service.
  • To work proactively to maximise brand reputation and sales revenue through effective conversations.
  • Facilitate new Customer Service processes to drive business transformation.
  • Achieve outbound sales call KPI's to maximise up-selling and cross-selling opportunities.
  • Effectively handle inbound customer enquiries and pro-actively respond and provide solutions.
  • Effectively control and manage spreadsheets to monitor customer engagement and email communications with customers.
  • Be competent in handling difficult conversations while working in line with the Company Complaints procedure, recording and escalating feedback where necessary.
  • Good communication skills are essential, you will have a great understanding of how to apply personality, empathy, and professionalism into every call.
  • Be confident and competent in working in a target driven environment, demonstrating ambition to achieve your targets and resilience where needed.

Key skills and experience;

  • Great communication and customer service skills.
  • An experienced salesperson with a passion to deliver the best service.
  • Previous experience of working within a Sales and Service role.
  • Target driven with evidence of achieving results and working to Key Performance Indicators.
  • Experience in CMS Systems.
  • IT literate.
  • Great organisation and time management skills.
  • Great problem solver.
  • Strong verbal and written communication skills.
  • Experience in confident objection handling.
  • Able to work independently.
  • Effective team work to support colleagues and foster a positive team environment.
  • Enthusiastic, Ambitious and Empathetic.

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