Senior Client Care Associate

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

We have an exciting opportunity for an experienced, enthusiastic Senior Client Care Associate to join our practice and return we offer a friendly, supportive environment along with a comprehensive 6-month induction program that will ensure you're equipped with the knowledge needed to effectively lead the team. The right candidate will have access to further training and development opportunities through our CPD programs.

This is a permanent full-time position based at our branch in Market Harborough. Must hold a full driving licence.

The role:

• Demonstrate your strong leadership skills to support and engage your team
• Deliver excellent communication and show good interpersonal skills
• Provide exceptional customer service, building strong caring relationships with our clients
• Working alongside and supporting the Senior Leadership Team with effective client care strategies
• Resolve issues and concerns effectively with compassionate care to our clients
• Manage rotas and administration requirements

Who we are:

Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year.

Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients.

We support many local pet charities and are heavily involved in the local community.

What we offer:

• Full Time 35-40 hours a week plus 1:3 Saturdays. Hours can be worked over 4 or 5 days.
• Salary £ pro rata
• 5 weeks annual leave, with additional bank holidays plus Birthday Day off
• Life assurance 4 x salary
• Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
• Enhanced Sick Pay
• Enhanced Family Leave
• E-cars Salary Sacrifice
• Cycle to Work Scheme Salary Sacrifice (perm only)
• Refer a Friend
• Pet Insurance Discount & substantial staff discount if you register your pets with us
• Discount Platform – Benefits Hub
• Reduced Gym Membership (Pure Gym)
• Associate Assistance Programme
• Eye Care Scheme
• Headspace
• Annual Flu Voucher

Rutland Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Rutland Veterinary Centre, Linnaeus or the role please contact our Talent Acquisition team at

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team