Senior People Services Advisor

2 days ago

London, Greater London, United Kingdom Deliveroo Full time

Senior People Services Advisor - London HQ Hybrid

We're looking for a
Senior People Services Advisor
to join our dynamic People team. Reporting into the Senior People Services Manager, you'll play a key role in delivering efficient, people-focused support to our employees and managers.

This role is about more than admin. You'll oversee day-to-day operations, drive improvements in how we work, and help shape a service that's both scalable and genuinely helpful. You'll need to enjoy getting stuck into the detail, feel confident navigating change, and thrive in a fast-paced environment. Being the most senior advisor across the team, you'll coach and guide our current global team of people service specialists on ways to streamline processes.

What you'll be doing

  • Be the first point of contact for People queries and take the lead on escalations and complex cases.
  • Manage the team's daily workload, making sure we meet our service-level targets.
  • Support projects and People initiatives, always looking for ways to improve how we deliver our services.
  • Contribute to reporting and data analysis, turning insights into action.
  • Maintain integrity and confidentiality across all people-related changes and communications.
  • Oversee key admin processes: onboarding, leavers, changes to contracts, absence management, benefits, and payroll inputs.
  • Spot opportunities to automate and streamline processes.
  • Work closely with People Advisors to keep our documentation and SOPs up to date and useful.
  • Ensure accuracy in our HR systems and data.
  • Help us maintain high standards of service across everything we do.
  • Make sure we're compliant with employment legislation, GDPR, and internal policies.
  • Support audits by providing accurate and timely HR data.

What we're looking for

  • 3+ years of experience within people operations/ people services or HR operations.
  • Solid experience in a similar HR support or operations role within a fast-paced business.
  • Strong knowledge of employment law and best practice.
  • Confidence handling complex or sensitive cases.
  • Experience using and improving HR systems (HRIS).
  • Organised, able to juggle competing priorities, and calm under pressure.
  • Great communicator with strong relationship-building skills.

Why Deliveroo?

We're on a mission to transform the way people eat and shop. That means connecting customers, restaurants, shops, and riders to the things they want—when and where they want them. It's fast, constantly evolving, and deeply rewarding.

As a tech-led company, we're solving real-world problems at scale. You'll be part of a close-knit team making a big impact—and encouraged to bring ideas, try new things, and shape how we grow.

Benefits & workplace

We know people are at the heart of everything we do. That's why we offer competitive benefits that support wellbeing, family, finances and time away. These include healthcare, generous annual leave, enhanced parental leave and paid time off for volunteering. Benefits vary by location—your recruiter can share more details.

Diversity

We want Deliveroo to reflect the diversity of the world we serve—and to create an environment where everyone feels they belong. Whoever you are, wherever you're from, if you've got the skills and the passion, we want to hear from you.

If you need any adjustments to apply or to take part in the interview process, just let us know. We'll do everything we can to support you.

  • Senior People Services Advisor

    1 day ago

    London, Greater London, United Kingdom Deliveroo Full time

    Senior People Services Advisor - London HQ Hybrid We're looking for a Senior People Services Advisor to join our dynamic People team. Reporting into the Senior People Services Manager, you'll play a key role in delivering efficient, people-focused support to our employees and managers.This role is about more than admin. You'll oversee day-to-day operations,...

  • Senior Developer

    1 week ago

    London, Greater London, United Kingdom Forbes Advisor Full time £60,000 - £120,000 per year

    Company Description At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.We are an experienced team of industry experts dedicated to helping readers make smart...

  • Senior Developer

    1 week ago

    London, Greater London, United Kingdom Forbes Advisor Full time £60,000 - £120,000 per year

    Company Description At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.We are an experienced team of industry experts dedicated to helping readers make smart...

  • Senior Developer

    1 week ago

    London, Greater London, United Kingdom Forbes Advisor Full time £800,000 - £1,000,000 per year

    At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the...

  • Data Research Analyst – Financial Services

    4 days ago

    London, Greater London, United Kingdom Forbes Advisor Full time £40,000 - £80,000 per year

    At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most.We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the...

  • People Advisor

    4 days ago

    London, Greater London, United Kingdom Morgan Hunt Full time £37,000 - £90,000 per year

    People Advisor - Education - West London - c£37,000This is a great opportunity for a People Advisor with a strong employee relations skill set to join an Education organisation going through a period of positive change.Reporting into a People Partner you will provide HR advice and guidance to managers and colleagues. Your key accountabilities will...

  • people advisor

    6 days ago

    London, Greater London, United Kingdom Dr Martens plc Full time £35,000 - £55,000 per year

    Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.We are guided by...

  • People Advisor

    6 days ago

    London, Greater London, United Kingdom Dr. Martens plc Full time £35,000 - £55,000 per year

    Dr. Martens is a globally recognisable and culturally influential British brand, with 65 years of rich heritage, rooted in craftmanship. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career.We are guided by...

  • People Advisor

    1 week ago

    London, Greater London, United Kingdom Havas Full time £45,000 - £55,000 per year

    People Advisor, Havas UK, LondonReports to People Business PartnerAbout UsHeadquartered out of London's King's Cross – and along with offices in Leeds, Manchester, Cirencester and Edinburgh, 26 different agencies make up the Havas UK Village. As others attempt- and struggle – to integrate and simplify their offer, we continue to pioneer the UK's only...

  • financial and insurance advisor

    4 days ago

    London, Greater London, United Kingdom International Financial Advisor Jobs Full time £40,000 - £80,000 per year

    Do you combine your "power" with initiative and sales talent?If you like to work independently and are nevertheless a team player, then you are the ideal reinforcement for our client.Our client is a privately held insurance brokerage and financial advisory firm that offers its clients a wide range of financial products and services, including short- and...