IT Support Engineer

2 weeks ago

Acton, Greater London, United Kingdom Klyk Full time £40,000 - £45,000 per year

Second line IT Engineer role (MSP)

Location: Acton, London, UK (Hybrid)

Salary: £40,000 - £45,000 (based on experience)

About Klyk

At Klyk, we're redefining what it means to be an MSP. We help modern businesses thrive through smart IT support, cyber security, and device management, all delivered with a people-first and sustainable approach.Our team works across diverse client environments, from Google Workspace to Microsoft 365, combining cutting-edge technology with a genuine focus on impact and experience.

The Opportunity

We're looking for a 2nd Line Service Desk Engineer to join our growing team in North Acton.This is a hands-on technical role where you'll handle escalations, resolve complex issues, and ensure client requests are delivered within agreed SLAs. You'll work across a wide variety of clients and platforms, helping to shape our service delivery as we continue to grow and scale.You'll start onsite for onboarding and training, then move into a hybrid working model.

What You'll Be Doing


• Take ownership of tickets and deliver effective, timely solutions to client issues.


• Ensure all work is completed within agreed SLAs and to a high standard of service quality.


• Provide remote and occasional onsite support across Google Workspace (60%) and Microsoft %).


• Troubleshoot and resolve issues with Windows, macOS, and mobile devices.


• Support key applications including Gmail, Google Drive, Meet, Groups, Outlook, Teams, and SharePoint.


• Configure and manage devices using Intune, Jamf.


• Maintain accurate documentation, update tickets promptly, and contribute to internal knowledge sharing.


• Collaborate with senior engineers to improve tooling, processes, and client experience.

What We're Looking For


• Proven experience in a 2nd Line Engineer role within a Managed Service Provider (MSP).


• Strong knowledge of Google Workspace and Microsoft 365 administration.


• Confident supporting Windows and macOS operating systems.


• Experience using device management tools such as Intune, Jamf,


• Familiarity with PSA and RMM platforms such as Autotask, Datto RMM, or Halo.


• Strong communication and customer service skills, with a focus on meeting SLAs and maintaining client satisfaction.


• Organised, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Nice to Have


• Understanding of ITIL best practices.


• Experience supporting Apple users in business environments.


• Basic networking knowledge including DNS, DHCP, VPNs, and firewalls.


• Interest in automation or scripting using PowerShell or Bash.

Why You'll Love Working at Klyk


• Purpose-driven culture that puts people and planet first.


• Career growth with clear development pathways and training opportunities.


• Modern tech stack with access to the latest cloud and device management tools.


• Supportive, collaborative, and inclusive team environment.


• Regular company socials and team events.


• Smart casual dress code.


• Hybrid working model balancing home and office time.Ready to grow your career with a people-first MSP that's doing things differently?

Apply now to join the Klyk team and help us deliver best-in-class IT experiences for our clients.

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