Network Control Lead

Hello, we're Severn Trent and we think water is wonderful. Oh, we're pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we'd love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW
We have an amazing opportunity for you to join us as a Network Control Lead Within this role you will be working as part of the wider Network Control teams that manage ST's network 24/7.

You will be responsible for the management of a team of 24/7 Waste Controllers, Waste Telemetry Technicians and Waste Infra Technical Experts, building strong operational links with Waste Water teams.

In this role as a Waste Network Control Lead you will be responsible for managing the operational control centre teams for reactive and planned activities on the wastewater networks for infra and non-infra. This includes the tanker and logistics plans, incident response, pollution reporting and alarm handling.

Finally, the role is also responsible for incident management, taking the lead on operational events before escalating to more senior positions for support in response to issues across the network.

Please note, this role is 24/7 shift based (all year round). We have both a
Permanent and Fixed term contract opportunity available- you will be applying for both.
Does this sound interesting to you? If so, please read on

What You'll Bring To The Role
Your Key Accountabilities in this role include:

• You will be needed to oversee EDM alarm handling processes to ensure all potential pollutions are investigated & act as an escalation point for Waste Network Control.
• You'll also oversee and manage the Waste Network control team including on boarding activities and will identify improvements required to deliver a cost effective and efficient waste alarm handling model.
• You'll become a point of contact for all pollution reporting / burst rising main queries and support pollution root cause analysis.
• You'll have strong rapport building skills as you establish and maintain a great working relationship with team managers across Waste Networks and Waste Water Recycling teams.
• However you'll also need to hold field teams to account for reporting pollution impact assessments back to the Waste Controller, to ensure compliance to Environment Agency reporting SLAs.
• You'll also need to act as an escalation point between the WPO (Workforce Planning and Optimisation) and Waste Networks around resource requirements.
• Finally, you will get to develop a close working relationship with the WNRT (Waste Network Response Team) to develop incident response and support logistics requirements & own the tanker plan, compile relevant management information and undertake analysis to assess performance.

Further Accountabilities Include

• Drive time to report pollution performance and implement improvement initiatives.
• Liaison with COSC and their forecast demand (resources and SLA determination levels)
• Responsible for continuous improvement on site contingency plans.
• Responsible for EA liaison for Network Control.
• Responsible for capturing costs during events for post review analysis.
• Play an active part in the wider Control Centre improvement plan in conjunction with the wider Control Centre Management Team – Flexing teams and workload between reactive and planned activity when needs must.
• Responsible for ensuring the team are managing tanker resource effectively to minimise risk to environment whilst also considering cost and resource implications.

What's In It For You
Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live.

With That In Mind, Here Are Just Some Of Our Favourite's Perks That You'll Get Being Part Of The Seven Trent Family

• Salary: Competitive
• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year

WHATS NEXT?
We can't wait to hear from you.
Before you apply, you'll need an updated copy of your CV and about five minutes to spare. We'll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And, if your curiosity has peaked and you want to find out even more, search on social media.