Remortgage Team Manager

Are you ready to do the best work of your career? We're looking for an experienced Remortgage Manager with a passion for leadership and delivering exceptional client service, to join our growing Remortgage department based in our state-of-the-art Stockport office.

ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group, and Conveyancing Alliance. We're on a mission to transform the moving market, for our people, partners, and clients. Enabled by technology but with people at the heart of everything we do, our Remortgage teams across Stockport and Leeds offer the best possible service for our clients.

The Role
As a Remortgage Manager, you will have direct line responsibility for a team of Case Managers and will work closely with the Senior Operations Manager to manage the operations of their department, playing a key role in maximising operational effectiveness and driving operational efficiencies.

Key Responsibilities

• Lead and manage a high-performing Remortgage Team, driving productivity and ensuring excellent client service.
• Handle client/service queries and complaints, adhering to internal procedures and reporting requirements.
• Manage partner SLAs, acting as a key contact, and build strong cross-business relationships.
• Develop and motivate the team, providing support, coaching, and performance management, including recruitment, onboarding, reviews, and performance improvement plans.
• Oversee workload distribution, resource planning (including absence management), and ensure compliance with company policies and procedures, including performance, attendance, and conduct.
• Facilitate team communication, training, and development, ensuring adherence to eLearning/compliance deadlines and effective implementation of procedural changes.
• Monitor team performance, using management information to inform priorities and drive continuous improvement. Address performance issues, participate in disciplinary processes, and conduct return-to-work interviews.
• Work closely with the Senior Operations Manager to contribute to the annual salary review process and perform other duties as required.

The Person:

• Extensive experience and knowledge of the Remortgage process developed within a current or previous Remortgage role.
• Management experience gained in either a supervisory or Deputy Manager role or similar.
• Customer focused and performance driven with a passion to create engagement within your team.
• Resilience with the ability to work effectively under pressure and to strict deadlines
• Ability to flex and prioritise between a wide range of tasks dependent upon business needs.
• Enthusiasm for delivering exceptional customer service.
• Excellent organisational skills with the ability to create strategies and plan.
• Ability to generate an attitude of enthusiasm in self and others regarding change and challenge.
• Excellent interpersonal and relationship building skills.
• Result organised, with strong attention to detail.

What We Can Offer
We aim to reward your hard work generously. You'll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.

• 25 days holiday + your birthday off
• Hybrid working
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses

Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job and strive to create a positive and supportive work environment.

At Movera, we celebrate diverse backgrounds, experiences, and perspectives. We strive to create an environment where everyone feels valued, heard, and empowered. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. If you need any support during the application process, please let us know.

DBS and Financial Checks:
We are committed to creating a safe, secure, and trustworthy workplace for everyone. As part of this commitment, all employment offers are subject to successful completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks help us maintain the highest standards of integrity and compliance while ensuring the well-being of our employees and clients. Rest assured, all checks will be carried out with care and in full accordance with relevant data protection laws.