Administrator - West Integrated Transfer of Care Hub

Band 3

Main area

Administrator West iToCH

Grade

Band 3

Contract

Permanent

Hours

Full time hours per week (8am -4pm or 10am-6pm five days per week with 1 in 7 weekends)

Job ref

Site

Camborne Health Office

Town

Camborne

Salary

£24,937 - £26,598 Per Annum

Salary period

Yearly

Closing

28/12/2025 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

An exciting and rewarding opportunity has arisen for an Administrator to join the team in the West Integrated Transfer of Care Hub (iToCH). Currently based in Camborne Health Office, Camborne. There would be an expectation for you to hot desk and shadow staff during your induction at Helston Community Hospital and Penwith Health Centre. You will play an important role in supporting clinical staff with admission avoidance, arranging community support, case managing non-urgent referrals and processing referrals.

You will help provide a seamless service for the people we serve, which will include cross boundary and collaborative working with the multi-disciplinary team, along with colleagues in Adult Social Care and other outside agencies in the community setting.

This is an ideal opportunity for an enthusiastic and dynamic individual. You will need to have good interpersonal skills, IT skills and possess excellent communication and organisational skills.

We will offer a supportive working environment in which to continue to develop your skills and knowledge in patient flow through a structured in-service training programme, appraisal and supervision systems.

This is a permanent, full-time post, working 37.5 hours per week to include weekends and bank holidays on a rota basis, as the service is available 8-8. The likely shift pattern would be 8-4 or 10-6 five days a week to include 1-7 weekends.

Main duties of the job

• Monitor and review STRATA referrals to identify and process work to community health and social care teams
• Managing a varied workload in a busy working environment. There is a requirement to be organised, prioritise workload and manage enquiries
• Managing risk and priority of routine referrals, responsible for making the decision of the referral pathway
• Review key blockages to patient flow, ensuring that patients achieve their most independent outcomes highlighting key issues to Clinical Prioritisers and to team managers
• Monitor and assist in maintaining mailbox, phones and Electronic Referral system
• Using clinical and professional systems to gather information as required to process referrals
• Timely and accurate escalation of non-routine pathway referrals
• Accurate and timely documentation of decisions on STRATA, RiO and Mosaic in line with organisational policies
• To maintain compliance with organisational and statutory responsibility for confidentiality
• Ensure proper use of the organisational resources in the course of business, ensuring minimal waste/cost

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly, only current employees of the following organisations can apply:

• Cornwall Foundation Trust

• Royal Cornwall Hospitals NHS Trust

• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.

Person specification
Education and experience
Essential criteria

• Good standard of education including GCSE English & Maths or equivalent
• NVQ 3 Administration or equivalent
• Experience of working within a community setting

Skills and Aptitude
Essential criteria

• Previous experience in a healthcare office environment
• Computer literate with an excellent working knowledge of Microsoft Office, Excel and PowerPoint
• Excellent verbal and written communication skills

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff
• Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• NHS Pension Scheme
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on

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