Front of House Receptionist

4 days ago

Twickenham TW DY, United Kingdom Studio 17 Full time

Front of House Reception

We run a successful Pilates & Health Hub company in Richmond. This role is inherently intrapreneurial: you'll help run the business from behind the scenes—coordinating Pilates teachers, handling client communications, supporting with marketing requirements, and keeping the Health Hub running smoothly.

Working hours

  • Mon–Fri, 8:30 am–4:30 pm.
    • Flexibility will be expected to support business requirements.
    • This will be a Self-Employed role; therefore, all taxes and NI will be your responsibility.

Key responsibilities

  • Front-of-house reception: greet clients, manage bookings, and handle enquiries.
    • Coordinate schedules between teachers and clients; keep daily operations on track.
    • Manage social media accounts (Instagram, TikTok, Facebook, Google Business): plan/schedule posts, respond to DMs/comments, and track basic performance.
    • Manage daily emails and tasks set by the CEO to support the business.
    • General admin: payment follow-ups, Invoicing, filing, and maintaining a tidy, professional reception area.
    • Support the CEO in a PA Capacity.
    • Support our Health Consultants who operate within the Hub and support their visiting clients.

What we're looking for

  • Technologically proficient, well‑spoken, and strong social skills.
    • Marketing skills required: basic copywriting, content scheduling, and familiarity with simple design tools (e.g., Canva) or analytics dashboards.
    • Proactive, organised, and eager to learn how a growing business operates.
    • Health‑conscious and aligned with our mission of helping clients get results.
    • Friendly, approachable manner.

Job type

Full-time

Benefits

  • Casual dress
    • Discounted or free food
    • Employee discount
    • Access to a heavily discounted coffee shop
    • Discounted massages

Qualifying questions

  • Availability & flexibility: Can you commit to Mon–Fri, 8:30 am–4:30 pm and occasional flexibility to support business requirements (events/holiday cover)? Please note any constraints.
    • Front-of-house operations: Describe a time you ran a busy reception while handling calls, bookings and walk-ins. Which systems did you use, and how did you prioritise? (Max 150 words)
    • Social media & marketing competence: Share 1–2 examples of posts/campaigns you created for a business account. What was the goal, what tools did you use (e.g., Canva, Meta Business Suite, Google Business), and what results/metrics did you track? (Links or brief summary)
    • Client-service scenario test: A client arrives early, the phone is ringing, and an Instagram DM asks for same-day availability. Walk us through your first three actions and why. (Max 120 words)

Work location: On-site in Twickenham TW1 2DY

Job Type: Full-time

Pay: Up to £25,500.00 per year

Experience:

  • Office: 2 years (required)

Language:

  • English (required)

Work Location: In person

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