Customer Service Co-ordinator

2 weeks ago

Polypipe Ulster Dromore Rd, United Kingdom Polypipe Full time £18,000 - £25,000 per year

Closing Date for Application:

Thursday 13/11/2025

Polypipe Ulster is part of Genuit Group, a leading provider of sustainable water, climate, and ventilation management solutions for the built environment. We benefit from shared expertise, innovation, and a commitment to shaping a better, more sustainable future. Genuit Group companies work collaboratively to deliver high-performance products and systems that support the construction of safe, efficient, and environmentally responsible building across the UK and beyond.   

Role Overview
As a Customer Service Co-ordinator at Polypipe you will provide a professional and efficient first point of contact for our valued Customer base and external salesforce, ensuring delivery of excellent customer service every time.

Key Responsibilities include:

  • Managing incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
  • Co-ordinating across company functions, ensuring customer satisfaction is optimised and ensuring all parties involved are kept informed and up to date of any changes in a timely manner.
  • Managing a variety of different queries from customers / sales force representatives. 
  • Customer support, including service, pricing, technical and product queries.
  • Advising customers and sales representatives on stock management issues and providing approximate dispatch dates.
  • Providing customers with updates relating to overdue orders or balances.
  • Managing and providing a professional, timely problem resolution to our customers 
  • Providing administrative and after sales support for the Sales Director and salesforce team.
  • Compiling/ analysing sales data and produce weekly and monthly meeting reports.
  • Questioning and processing "non-delivered" orders, raising a credit and a new order.
  • Maintaining customer records ensuring pricelists are accurate. 

Skills and Experience

  • A passion for Service excellence 
  • GCSE Grade C in Maths & English or equivalent 
  • Experience in Customer Service or logistics
  • Proficient in Microsoft Office Package particularly excel, word and PPT
  • Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
  • Ability to work on own initiative and prioritise a wide variety of tasks 
  • A pro-active approach
  • Previous experience with sales Logix, Crystal or Sage products would be advantageous

Here at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

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