Omnichannel Strategy Lead

2 days ago

London Area, United Kingdom Parkside Recruitment Full time £60,000 - £90,000 per year

Omnichannel Strategy Lead – Ongoing Contract (Potential to Go Permanent)

Luxury Retail | London (Hybrid: 3 days office / 1–2 days home)

A leading luxury retail brand is undergoing a major strategic transformation—and this is
an amazing opportunity not to be missed
. We're hiring an
Omnichannel Strategy Lead
to define, shape, and elevate the end-to-end customer experience across EMEA.

This is a newly created, high-impact role with no existing blueprint. You'll build the omnichannel strategy from scratch, influence senior leaders, and create meaningful brand moments that seamlessly connect retail, digital, and experiential touchpoints.

What You'll Do

  • Define and deliver a best-in-class omnichannel strategy for the region.
  • Elevate the customer journey across full price, outlet, and ecommerce.
  • Partner closely with retail, CRM, digital, wholesale, merchandising and insights teams.
  • Translate data and customer insight into powerful brand and CX initiatives.
  • Present strategies, business cases, and milestones to senior leadership.
  • Lead and mentor a small, high-performing team.

What You Bring

  • Retail background is essential
    (luxury or premium strongly preferred).
  • Strong experience in omnichannel strategy, CX, or integrated marketing.
  • Consultancy-style mindset with both analytical and creative capability.
  • Ability to influence and gain buy-in across complex organisations.
  • Exceptional communication, storytelling, and stakeholder-management skills.

Impact You'll Make

  • A fully defined omnichannel strategy that elevates the luxury experience.
  • Measurable improvements in brand impact, engagement, and commercial performance.
  • Strong cross-functional alignment and senior leadership trust.
  • A motivated team delivering consistently high-quality output.

Thank you and good luck

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