Systems Development and Information Officer

Job profile

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job reference

REQ

Date posted

20/10/2025

Application closing date

02/11/2025

Location

CARLISLE

Salary

£38,220 - £39,152

Package

Contractual hours

37

Basis

Full time

Attachments

Job description

Systems Development and Information Officer

Cumberland Council

Hours: 37 hours per week (full time)

Location(s): Parkhouse Building Carlisle (Working from home available)

Contract: Permanent

About this opportunity

Do you thrive working systematically and effectively in a fast-paced environment?

Are you looking for your next challenge?

We are looking to recruit an enthusiastic, ambitious, and motivated individual to join our established HR Systems Team. You will join a friendly, hard-working, and proactive team who are passionate about developing key systems to support service delivery and deliver high quality customer service across Cumberland Council.

The HR Systems Team is a key delivery mechanism for the Council's services providing efficient services to its customers, both internal and external, its partners, officers and members, and the Council's Enabling Services principles. We primarily maintain and develop the Council's HR and Payroll system (iTrent) and supporting systems.

The Role

As a Systems Development and Information Officer, you will take on a leading role for the support, maintenance, and development of business management systems (with a focus on Service Now).

You will play a key role in our delivering upon our Service Improvement Strategy which underpins the council's People Strategy.

As an organisation, we currently use Trent Systems and Service Now for our recruitment, Payroll, HR services and manager and employee access, so knowledge of working with this software is highly desirable.

The role will also involve project management, implementation, and the on-going maintenance of these management systems, and the right candidate will consult with managers and users to drive each part of the project, ensuring timescales are met and there is a data, intelligence, and evidence-based approach.

Who we're looking for

The right candidate will be an effective communicator, who can respond to any service and customer requirements, whilst positively influencing those resistant to change. You will support systems users to harness the technology available to them, as well as deliver training and ensure consistency, so the ability to adapt your communication style to the required audience is key.

You will have worked in a large, complex organisation, and have a good understanding of HR processes and local authority performance indicators, procedures, and legislation, including GDPR and Information Security. A team player, who can work with a high degree of accuracy and attention to detail, you will bring innovative solutions and strong problem-solving skills to the team.

We're also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Mary-Lou Miller by email at mary-

Guaranteed Interviews

We offer a guaranteed interview to the following applicants as long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Armed forces veterans whose last long term substantive employer was the armed forces

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We're dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That's why we're a proud Disability Confident Employer and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailing While adjustments aren't always guaranteed, we'll always listen, and we'll try our best to accommodate your needs.

Application and Interview information

• Closing date: 02/11/2025
• Interview date: Week Commencing 10/11/2025

Please note this role may close early subject to demand. If you're interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.