Shop Supervisor

ABOUT THE ROLE

Location: Selfridges

Status: Full Time

Compensation: Competitive

Position Summary:

As the Shop Supervisor you are responsible for supporting the management team in performing and completing tasks as assigned. You will provide guidance to the sales team while supporting a positive shop environment. Supervisors act as role models for associates by exemplifying support service behaviors and completing tasks in their specified areas of responsibilities. The Shop Supervisor contributes to a high performing team and consistently delivers a best-in-class customer experience. This role will be primarily focused on connecting with customers and employees, to assist in achieving shop performance goals. As an important member of the management team, the Shop Supervisor reinforces performance expectations by consistently displaying and exceeding the Brand vision and surpassing individual and shop goals.

This is a unique opportunity to represent our brand in a high-visibility setting and work autonomously while remaining connected to global retail leadership.

RESPONSIBILITIES

Primary Responsibilities:

• Guides processes and completes work based on management's direction on the sales floor and other functional areas within the shop.
• Consistently ensures the customer experience remains a priority by exemplifying best-in-class service and holding the sales team to the company standard.
• Mentors the sales team by showcasing a genuine and effective in-shop & after-sale customer experience.
• Partners in the implementation of initiatives designed to drive customer satisfaction and overall business.
• Assists the management team in achieving performance goals and fulfilling standard operating procedures.
• Supports shop management by participating in and overseeing the completion of assigned tasks in a timely and efficient manner.
• Remains knowledgeable of all current initiatives, priorities, and business metrics by reading company communication and interacting with shop management.
• Follows the direction of the shop's management team and collaborates effectively with all employees.
• Guide work activities during the day, inclusive of before and after normal shop operating hours when a manager may not be present.
• Complete any shop opening & closing tasks in the absence of a manager, or as required by the business.
• Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
• Assist shop management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations

Special Projects/ Tasks:

• Participate and assist in the execution of any in-shop or off-site events.

This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business' needs require.

Experience:

• 6+ Months of Management experience
• 1+ year(s) of retail/apparel experience
• Experienced in a commission environment is a plus but not required

Skills/Abilities:

• Strong Communication skills
• Natural Leader
• Ability to multi-task and manage multiple projects at one time
• Ability to lift and move 25lbs
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time

WHO YOU ARE

Professional Characteristics:

• Self-Starter
• Strong communicator
• Detail Oriented

Personal Characteristics:

• Reliable
• Responsible
• Personable

Job Type: Full-time

Pay: £24,420.00-£38,483.00 per year

Work Location: In person