Estate Relief Officer

Estate Relief Officer

Permanent

Location: London

Hours: Full time – varied shift pattern 42hrs per week

Pay: £15.66 per hour

Join Our Team as a Estate Relief Officer

Are you a vigilant and dedicated professional looking for a step up in your Security career?

Working across the Kings X Estate a large, vibrant hub with a cluster of offices, public spaces, entertainment and shops you will be responsible for the safety and security of the area. This is a fantastic opportunity to be part of a great team and working with the local community and tourists that visit the area. The Estate Relief Officer plays a vital role in maintaining public safety, security and smooth operation of the estate. This is a high-visibility role requiring strong security awareness and excellent customer service skills. Officers are responsible for external patrols, incident response, access control, and supporting visitors across the estate, working in all weather conditions both independently and as part of a wider security team. The highest level of professional standards and consistent approach to ensuring a positive customer experience.

About the Role:

As a Estate Relief Officer you will be responsible for:

• Offer guidance and directions to visitors, ensuring smooth access to buildings and estate facilities.
• Collaborate with other security personnel and estate staff to ensure seamless service delivery.
• Report hazards, incidents, suspicious activity, or notable interactions to the Control Room for appropriate logging and follow-up.
• Uphold all security protocols while maintaining professionalism, vigilance, and discretion.
• Conduct regular external patrols of the estate to deter anti-social behaviour and ensure the safety of staff, visitors, and premises.
• Liaise with contractors to answer queries, reinforce site protocols, or escalate concerns if necessary.
• Provide guidance and directions to contractors and visitors where appropriate.
• Report unauthorised works, permit issues, or safety concerns to the Duty Team Leader promptly.
• Follow all relevant Assignment Instructions, Risks Assessment, SOP and policy.
• Provide a visible, professional presence and deliver excellent customer service during all interactions.

• Act as a community liaison, listening to concerns and escalating them where appropriate.

• Why Join Us?

• Annual leave entitlement of 5.6 weeks

• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to work scheme

What we are looking for:

• Exceptional Customer service skills and verbal communication
• Enthusiastic professional approach
• Be punctual and reliable
• A team player and have good personal presentation
• Flexible approach to their work
• Excellent communication and interpersonal skills.
• Customer-focused with the ability to remain calm in emergencies.
• Strong situational awareness and sound judgment.
• Be able to work outdoors in all weather conditions.
• Ability to work independently and as part of a team.
• Previous security experience (beneficial).
• Knowledge of the estate layout and procedures/facilities (beneficial).

• Ability to follow instructions and respond effectively under pressure.

• Interested? Apply now and secure your future with us
  
  Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge