Anti Social Behaviour

ASB Manager

Contract Type: Permanent - Full Time, 35 hours.

Salary: £55,270 to £61,018  per annum (London Weighted salary) Dependant on experience plus ECU allowance* (If policy requirements are met)

Grade: 10

Reporting Office: London, Stratford

Persona: Agile 20-40% office attendance required (this may increase during training periods)

Working Pattern: Monday to Friday

Closing Date: 1st December :00

Interview Dates: To be held on a date to be confirmed

*Previous Applicants May Not Apply* - if prior applications were
regretted within 12 weeks

Benefits include:  Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

ASB Manager - Role

DBS

For this post the successful candidate will need to apply for or be in possession of an Standard Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit

Join our Housing Specialism Team at L&Q:

This is an exciting opportunity to join our Housing Specialisms team, which sits within our Housing Management division.  As the ASB Manager, you'll be supporting the Head of Housing Specialisms and managing a team of ASB Case Workers, to deliver a responsive, efficient, agile, high quality and customer focused ASB service. 

You'll deal with the most serious ASB and criminal cases, always ensuring positive outcomes for residents and communities. The role will require you to help develop and shape our service improvement plan, to reduce Anti-Social Behaviour and criminal activity in our neighbourhoods.  

The successful candidate will be a strong people manager, able to demonstrate excellent communication and time management skills and an ability to manage a complex workload while meeting tight deadlines. 

It's important that you're confident and have excellent negotiation, influencing and organisational skills to achieve the best results for residents. Stakeholder management and partnership development is also key to this role. Having an ability to engage with a diverse customer base is also essential.  

Residents are the most important part of our business and as a member of the Housing Management division, it's vital that you display passion and commitment, to lead and deliver excellent service, every time. This will be measured against the high standards and values that we set across the organisation and department.

If this sounds like you, we would love for you to apply

Your impact in the role:

• Responsible for a responsive, efficient, agile, high quality and customer focused ASB service dealing with serious ASB and criminality which always delivers positive outcomes for residents.
• Representing and championing residents across the business.
• Playing an integral role in residents feeling safe and in keeping neighbourhoods safe and secure places to live, work or visit.
• Effective leadership and management of resources and budgets.

What you'll bring:

• Extensive knowledge of legislation, regulation, and best practise in respect of ASB.
• Detailed knowledge of court processes and proportionality tests when applying to courts.
• Ability to monitor and maintain expenditure, ensuring financial targets are met, and being accountable for any areas where budget and  expenditure exceed their agreed tolerances.
• Ability to make independent decisions and recognise circumstances where risks or decisions need to be escalated.
• Excellent written and verbal communication skills. 

About L&Q:

We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.  Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.

Click here to find out more about L&Q and why you should join us

*ECU Allowance is paid in accordance with
requirements of the relevant policy as updated from time to time. 

#TJ