Claims Adjuster

London UK

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Adjuster, you will play a critical role in the Energy Claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader, risk engineers and the underwriting team along with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to claims management.

What will your essential responsibilities include?

• Managing a mixed portfolio of Energy claims (Upstream, Downstream, Energy Transition, Liability) up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Strict adherence to the Global Claims Handling Practices.
• Always demonstrate AXA XL behaviours and values.
• Ensuring all claims are reserved wherever possible, within the Reserving guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other departments as required.
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders including supporting Underwriting and Actuarial teams in connection with claim trends, marketing and business development.
• Provide superior customer service to policyholders and brokers. Active involvement in the maintenance and development of client relationships through engagement with clients and brokers alongside day to day claims handling. Understanding and acting appropriately in respect of clients' needs.
• Instructing and managing surveyors, loss adjusters, lawyers and experts in connection with day to day claims handling ensuring cost and performance appropriate to the loss.

You will report to the Assistant Claims Manager - Energy

We're looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Energy or similar specialty claims handling experience.
• Motivated and able to work as part of a team and individually in a fast-moving environment.
• A keen eye for detail, the role requires accuracy and ability to review, analyse and understand claims data to help us reflect on our performance and plan for the future.
• Excellent written, verbal communication and negotiation skills to communicate efficiently internally and externally with stakeholders of various levels.
• Good organisation skills and the ability to prioritise workload and operate to tight deadlines.
• Understanding of the legal and regulatory requirements relevant to Energy / Specialty (Re)Insurance.
• Demonstrates a passion for the customer, remaining calm in the face of challenge to effectively help our clients.
• A creative thinker who uses their own initiative to identify development opportunities and demonstrates a commitment to continuous improvement.
• Enthusiastic with the ability to adapt to change and new challenges.
• Trustworthy, accountable, and reliable – Always delivers on their promises.
• Responds positively to feedback.
• Actively participates in team development and contributes in team meetings.
• Demonstrates confidence when challenging existing practices and processes.
• Displays positive and inclusive behaviours to ensure everyone feels valued and respected.

Desired Skills and Abilities:

• ECF and Lloyds Claims Lead experience desirable.
• Casualty or Energy Liability experience, specifically US Casualty experience desireable.
• Knowledge or interest in Energy Transition including but not limited to Renewable Energy Sources, Carbon Sequestration and Storage Technologies etc.

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at   AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We're committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more