Urgent Care Call Handler

Are you looking for a new challenge where you can really make a difference? If you like variety and have the ability to think on your feet, then this role could be just what you're looking for.

We currently have an opportunity for an enthusiastic individual to join our Urgent Care team as an Urgent Care Call Handler on an out-of-hours basis, including weekday overnights and weekend shifts. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.

• Please note that upon applying for this role, we will be able to share our various working patterns, which will include weekdays, weekends, and shifts within the out-of-hours period*

About the role:
You will work at the heart of our Urgent Care team and ensure the best possible care is delivered in this diverse role. This role can be extremely dynamic at times and you will enjoy an environment where no two days are quite the same.

We will be able to offer the opportunity to grow professionally with the support of a thriving team. A typical day could look something like this:

• Supporting the Urgent Care Coordinators to provide a quality and professional service
• Providing a professional and responsive central point of reference to health and social care professionals
• Carrying out additional support functions as directed by the Urgent Care Coordinator

Please note that as our operation runs around the clock, 365 days/year, you'll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays.

About you:
As part of this role, you will be able to bring some key skills and qualities to the team such as:

• Excellent communication, telephone and keyboard skills
• An ability to prioritise workloads
• An ability to work within tight deadlines
• An ability to follow instructions, procedures and protocols
• Intuition to support outstanding patient care

Full training will be provided to ensure that you will become confident and comfortable within your role.
About Us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

Medvivo became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) -

and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What We Offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance
• A base rate of £12.21/hr + evening and weekend enhancements of up to £16.48/hr (dependent on shift times)
• Free staff parking

Apply
If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at

UC-

Closing date:
Friday 14th November 2025(5pm)

Office based:
Chippenham, Wiltshire

Additional Information

• We reserve the right to close this job in the event we receive a sufficient number of applications
• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer
• Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation

Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at UC-

Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.