Designer

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust

We are on the hunt for a stand-out Senior Product Designer to shape a brand-new Growth squad within Trustpilot's Consumer team. This is a distinctive and hands-on role that extends beyond just feature design, offering real ownership across the Trustpilot experience.

You'll be responsible for driving discovery and research, creating and testing hypotheses, and helping to shape our strategy - to reach and engage new consumer audiences. As a Senior Individual Contributor, you'll own complex, ambiguous challenges end to end, you'll bring excellent problem-solving, discovery, and collaboration skills to this role.

You'll work closely with UX Research and other Consumer and B2B squads to uncover real consumer needs and opportunities. You'll also play a pivotal role in shaping our product's direction. This position necessitates a balance of strategic thinking, exceptional hands-on craft, and the ability to collaborate with and influence others. 

What you'll be doing:

• Lead strategic discovery and research to understand consumer needs and opportunities, develop an end-to-end design vision to drive consumer growth in the age of AI.
• Collaborate with a cross-functional team to rapidly test hypotheses across Trustpilot's consumer and B2B platforms.
• Partner closely with Product Managers, Product & Content Designers, Engineers, Data Analysts, and Researchers, using your influence to help shape product strategy and execution.
• Prototype ideas to illustrate complex user flows and bring your designs to life.
• Present your work to stakeholders with confidence and clarity, fostering a collaborative environment.
• Champion design as a discipline rooted in clarity and intent, ensuring our product experiences are not just functional but also grounded in enduring design principles.
• Identify opportunities to improve processes and bring them to the team's attention.
• Advocate for accessibility and inclusivity, ensuring all designs support diverse user groups effectively.

What you'll need:

• Previous experience designing for consumer-facing digital products, with a strong understanding of shifting consumer mindsets and challenges.
• You have a solid portfolio showcasing strong Product Design, discovery, and UX research skills, and in-depth knowledge of UX design processes.
• Experience working in an experimentation/growth environment, with proven ability to shape and test hypotheses with users.
• Evidence of design work that has delivered a measurable business impact and shaped product direction.
• Skilled in both communication and storytelling, with the ability to articulate design decisions and influence stakeholders at all levels.
• Proficiency with Figma and other industry-standard design and prototyping tools.
• Familiarity with front-end implementation practices, and experience collaborating with Engineers as well as Product Managers.
• You're curious and open to learning, always seeking out new methods to elevate your design process.
• Experience designing within a SaaS product environment is a bonus, but is not essential.

What's in it for you: 

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career
• Private Medical Insurance
• Critical Illness Cover

Please take a moment to update your CV and, if you wish, include a brief covering statement. We will begin reviewing applications from January 5th, so there is plenty of time to apply.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh –– it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ) quoting the role you wish to apply for.

Any offer of employment for this position will be subject to our standard background checks.