Head of Property Management

Job Summary

Perfect — here's the updated and complete job description for the Head of Property Management – Orlando Reid London, now including organising mid-term inspections and coordinating property visits for staff and contractors, integrated naturally into the relevant sections:

Job Title: Head of Property Management

Location: London

Department: Property Management

Reports To: Director / Managing Partner

Team: Managing a team of 2 (with potential for growth)

About Orlando Reid

Orlando Reid is a forward-thinking and expanding property consultancy with offices across London and Manchester. We pride ourselves on delivering an exceptional level of service to landlords and tenants, combining modern technology, market expertise, and a client-first approach.

As part of our continued growth, we are seeking an experienced and proactive Head of Property Management to lead our London team and oversee all aspects of the property management operation.

Role Overview

The Head of Property Management will take full responsibility for the day-to-day running, compliance, and growth of the London property management portfolio. This role involves managing a small team, ensuring high standards of service delivery, maintaining compliance, and continually improving efficiency and client satisfaction.

You will be the key point of escalation for complex issues, providing leadership, structure, and strategic input to help grow the managed portfolio and elevate Orlando Reid's property management service.

Key ResponsibilitiesTeam & Leadership

• Lead, support, and develop a team of two property management professionals, fostering a high-performance culture.
• Train and mentor new staff and trainees to ensure consistent quality and compliance across the team.
• Conduct regular one-to-ones, appraisals, and training sessions.
• Oversee team workflows and ensure all portfolio tasks are completed within required timeframes.
• Encourage collaboration with the lettings and accounts departments to provide a seamless client experience.

Portfolio & Operations Management

• Oversee the day-to-day management of the London property portfolio, ensuring a first-class service to landlords and tenants.
• Manage both reactive and proactive maintenance, ensuring repairs are dealt with promptly, efficiently, and cost-effectively.
• Organise mid-term inspections across the portfolio, ensuring reports are completed accurately and any follow-up works are actioned.
• Coordinate property visits for staff, contractors, and external partners, ensuring health & safety and access arrangements are adhered to.
• Oversee tenancy renewals, check-ins, and check-outs, ensuring smooth transitions and minimal void periods.
• Manage escalated complaints and resolve complex issues efficiently and professionally.
• Build and maintain strong relationships with landlords, tenants, and contractors.

Compliance & Legal

• Ensure all managed properties are fully compliant with relevant housing legislation and safety regulations (EPCs, gas safety, EICRs, smoke/CO alarms, etc.).
• Handle licence applications for HMOs, selective and additional licensing schemes.
• Prepare and manage court cases, including possession claims and deposit disputes.
• Keep abreast of legislative changes and ensure compliance processes are updated accordingly.
• Conduct regular internal audits to maintain high compliance standards.

Operational Excellence

• Streamline systems and workflows to increase efficiency within the department.
• Monitor and report on key KPIs (arrears, renewals, maintenance response times, compliance rates, etc.).
• Ensure accurate and up-to-date records within the property management software (e.g., Reapit, Fixflo).
• Oversee and maintain an approved list of contractors, ensuring all have valid insurance and meet service standards.
• Work closely with the accounts team on rent collection, arrears management, and landlord payments.

Business Development & Growth

• Identify opportunities to grow the managed portfolio through new instructions, internal referrals, and improved client retention.
• Support the lettings and investment teams during valuations, pitches, and new business meetings.
• Deliver an exceptional service that promotes repeat business and client recommendations.
• Provide regular reports and strategic updates to directors on portfolio performance and growth opportunities.

Financial Oversight

• Monitor departmental budgets and profitability.
• Approve contractor quotes and invoices in line with company policy.
• Oversee rent arrears management and support the accounts team with financial reconciliations.

Skills & Experience Required

• Minimum 5 years' experience in residential property management, with at least 2 years in a leadership role.
• Strong understanding of UK landlord and tenant legislation, HMO management, and compliance requirements.
• Excellent organisational, communication, and problem-solving skills.
• Confident in managing court proceedings, disputes, and complex maintenance issues.
• Proven ability to lead, train, and motivate a small team.
• Highly professional and client-focused, with strong attention to detail.
• ARLA Propertymark qualification (Level 3 or above) preferred.
• Proficient with property management systems such as Alto, Fixflo, or equivalent.
• Deposit returns.

Package & Benefits

• Competitive salary.
• Opportunity for progression within a growing, multi-branch agency.
• Ongoing training and ARLA qualification support.
• 20 days annual leave + bank holidays.
• Regular team events and a supportive, dynamic working environment.

Job Types: Full-time, Permanent

Pay: £45,000.00-£50,000.00 per year

Benefits:

• Company car
• Company pension
• Work from home

Work Location: In person