Head of Channel Sales, Activation, Devices and Services

2 weeks ago

London, Greater London, United Kingdom Google Full time £80,000 - £120,000 per year

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of sales or retail management, and customer experience with carrier and retail environment.
  • Experience in building retail strategies and overseeing their execution.

Preferred qualifications:

  • MBA degree.
  • Experience as a thought-leader at Google or global technology company in business development, partnerships, product management, general management, or sales.
  • Ability to understand, navigate, co-ordinate, and drive consensus amongst multiple Google business units for external partnerships.
  • Excellent executive relationship building and negotiation skills.

About the job
As a part of the Channel Sales and Activations (CSA) team, you will drive sellout across third-party retail and supporting channels (e.g., physical retail, call centers, in-direct business) by fostering a unified and seamless customer experience across all possible touchpoints of the consumer journey.Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and we have fun doing it.

Responsibilities

  • Lead and coach the regional CSA team to maximize Google device and service sellout through day-to-day activity management, regional training oversight and advocacy initiatives.
  • Design and implement data-driven omnichannel strategies aligned with regional business goals and OPEX guardrails, while managing high-profile retail projects with cross-functional stakeholders to enhance customer experience across multiple channels and geographies.
  • Cultivate C-Level operational and commercial relationships with key retail partners throughout the EMEA region.
  • Drive Objectives and Key Results (OKRs) across product areas to ensure key goals are met in line with Google and Retailer objectives.
  • Manage timely and accurate delivery of quarterly and annual budgets, ensuring under/over spend is flagged and appropriately allocated while managing third-party vendor performance.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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