Customer Service Advisor

1 week ago

Congleton CW AB, United Kingdom Invicta TCG Ltd Full time £21,000 - £25,000 per year

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? At Invicta TCG Ltd, one of the UK's leading suppliers of Japanese Pokémon TCG stock, we're looking for a Customer Service Officer to join our team and support our wholesale partners and retail customers.

What you'll do:

· Be the first point of contact for wholesale and retail inquiries (phone, email, CRM).

· Provide support on orders, stock availability, delivery updates, and returns.

· Accurately log and manage customer interactions in our CRM system.

· Work with internal teams (Sales, Logistics, Accounts) to ensure smooth resolutions.

· Escalate complex issues while maintaining ownership until completion.

· Suggest improvements to enhance customer experience.

What we're looking for:

· Previous experience in customer service or wholesale account support.

· Excellent communication skills, both written and verbal.

· Strong organisation and problem-solving skills.

· A professional, patient, and proactive approach.

· Knowledge of trading card games (Pokémon TCG experience is a bonus).

· Comfortable using CRM systems and Microsoft Office.

· Knowledge of Xero Accounting software is desirable.

Why join us?

· Be part of a growing, passionate team in the trading card industry.

· Opportunity to work with a wide range of wholesale and retail customers.

· A supportive and collaborative working environment.

· Competitive salary and opportunities for personal development.

How to Apply

Send your CV and a short cover letter explaining why you'd be a great fit to

Job Types: Full-time, Permanent

Pay: £21,000.00-£25,000.00 per year

Benefits:

  • Casual dress
  • Employee discount
  • Store discount

Work Location: In person

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