Real-Time Operations Coordinator

2 weeks ago

Leicester, Leicester, United Kingdom Yu Smart Full time £150,000 - £1,645,000 per year

Department:
YUS Operations Support

Location:
Leicester

Compensation:
£25,000 - £26,000 / year

Description
Reports to:
Customer Services & Intraday Manager

Location:
Leicester LE3 5BZ

Working hours:
37.5 hours per week - Some weekend working, generally 1 in 6 weekends.

Be at the heart of keeping our engineers moving and our customers connected
Yu Smart is growing fast — and we're on a mission to become the leading smart metering partner in the UK. We're investing in new technology, transforming our field operations, and expanding our team to support the next phase of growth.

We're now looking for a Real-Time Operations Coordinator to join our Operations team and play a critical role in ensuring our smart meter engineers can complete jobs safely, on time, and with great customer service .

If you thrive in a fast-paced environment, love solving problems quickly, and enjoy supporting people, this could be the role for you.

Passionate and motivated people are the power behind our growth so we're looking to expand our team and you could be part of our success story.

What We Need from Yü
In this role, you'll be the first point of contact for our field engineers on the day of installation and other planned jobs. You'll help keep jobs on track, support with queries, and make sure customers are kept informed.

Your day will include:

Real-time support

  • Providing live support to smart meter engineers during installations and commissioning
  • Answering queries via WhatsApp, Teams, and phone
  • Identifying jobs at risk and taking action to keep them moving

Job & Customer Coordination

  • Contacting customers with updates, access issues or delays
  • Reallocating or rescheduling jobs in partnership with planners and team leaders
  • Logging changes accurately in our systems

Operational support

  • Helping with warrant paperwork and office-based warrant activity
  • Escalating technical commissioning issues
  • Working closely with Team Leaders, Planners, and the wider Operations team

About Yü
You don't need smart metering experience — we'll train you — but you will need:

  • Experience in operations, customer service, field coordination, scheduling, dispatch, or real-time work
  • The ability to stay calm and organised when things get busy
  • Confident communication skills
  • A problem-solving mindset
  • Strong attention to detail
  • Enjoy working with people (engineers, customers, managers, partners)

Desirable:

  • Experience of the Utilities industry would be beneficial but is not essential.

Yü Come First
We have a wide range of benefits for our employees including:

  • 24 days annual leave + bank holidays
  • Holiday buy – up to 5 additional days
  • Day off on your birthday
  • Employee Assistance Programme
  • Annual salary review
  • Learning and development opportunities
  • Enhanced paternity, maternity and adoption policies
  • Yü made a difference Awards
  • 3 days additional annual leave if you get married/civil partnership etc.
  • Appointment allowance
  • Long service recognition
  • Refer a friend payment
  • Company sick pay (subject to length of service)
  • New modern facilities
  • Death in service and critical illness cover
  • Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
**If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

YUIndeed**

  • Real-Time Operations Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom Yü Group PLC Full time £25,000 - £26,000 per year

    Reports to:Customer Services & Intraday ManagerLocation:Leicester LE3 5BZWorking hours:37.5 hours per week - Some weekend working, generally 1 in 6 weekends.Be at the heart of keeping our engineers moving and our customers connectedYu Smart is growing fast — and we're on a mission to become the leading smart metering partner in the UK. We're investing in...

  • Operations Coordinators

    13 hours ago

    Leicester, Leicester, United Kingdom Cox Automotive Full time

    Operations CoordinatorBruntingthorpe£27,59740 hours per week (Monday – Friday) with optional overtime available as and when required.Accelerate your career with a company that leads the wayManheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of...

  • Compliance Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom Next Careers Full time £30,000 - £50,000 per year

    DescriptionAbout The Role:Join NEXT as a Compliance Coordinator and play a key role in safeguarding the integrity of our supplier and customer network. We're looking for a detail-oriented and proactive individual to oversee the KYC (Know Your Customer) and AML (Anti-Money Laundering) processes for over 5,000 suppliers and customers.Based within Finance...

  • Field Operations Support Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom Yü Group Full time £300,000 - £307,440 per year

    Field Operations Support Coordinator - Shift-Based Role 10am - 6:30pmDepartment: YUS Operations SupportEmployment Type: Permanent - Full TimeLocation: LeicesterReporting To: Customer Services & Intraday ManagerCompensation: GBP 26,000 / yearDescriptionReports to: Customer Services & Intraday ManagerLocation: Leicester LE3 5BZWorking hours: 37.5 hours per...

  • Field Operations Support Coordinator – Shift-Based Role 8am – 6pm

    2 hours ago

    Leicester, Leicester, United Kingdom Yü Group PLC Full time

    Reports to:Customer Services & Intraday ManagerLocation:Leicester LE3 5BZWorking hours:37.5 hours per weekShift pattern: 8am – 6pmSome weekend working, generally 1 in 6 weekends. Other shifts are available.Salary: £25,000 - £26,000per annumAs a Field Operations Support Coordinator at Yü Smart, you'll play a critical role in the real-time success of our...

  • Activities Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom PRIME LIFE LIMITED Full time £25,920 - £26,240 per year

    Activities Coordinator - Part Time Make a difference every day and give back to your community - 18 HRS P/WPrime Life are on the lookout for passionate and dedicated care professionals to join our friendly team as an Activities Coordinator. This role will be based at Oaklands Care Home, in the heart of Leicester. The home is close to local main travel routes...

  • Field Operations Support Coordinator – Shift-Based Role 10am – 6:30pm

    1 week ago

    Leicester, Leicester, United Kingdom Yü Group PLC Full time £25,000 - £25,770 per year

    Reports to:Customer Services & Intraday ManagerLocation:Leicester LE3 5BZWorking hours:37.5 hours per weekShift pattern: 10am – 6:30pmSome weekend working, generally 1 in 6 weekends. Other shifts are available.Salary:£25,000 - £25,570 per annumAs a Field Operations Support Coordinator at Yü Smart, you'll play a critical role in the real-time success of...

  • Field Operations Support Coordinator – Shift-Based Role 8am – 6pm

    1 week ago

    Leicester, Leicester, United Kingdom Yu Smart Full time £25,000 - £25,770 per year

    Department:YUS Operations SupportLocation:LeicesterCompensation:£25,000 - £25,570 / yearDescriptionReports to:Customer Services & Intraday ManagerLocation:Leicester LE3 5BZWorking hours:37.5 hours per weekShift pattern: 8am – 6pmSome weekend working, generally 1 in 6 weekends. Other shifts are available.Salary: £25,000 - £25,570 per annumAs a Field...

  • Marketing Coordinator

    2 weeks ago

    Leicester, Leicester, United Kingdom Floormart LTD Full time £25,000 - £40,000 per year

    Company DescriptionSince 2003 Floormart has been a Family run business distributing flooring materials and accessories to the flooring trade. Our operations are based in Leicester, however we ship to our broad range of customers around the country.Primarily known for our tools, we hold one of the widest portfolios for all kinds of floor layers, some of which...

  • Real Estate Graduate

    2 weeks ago

    Leicester, Leicester, United Kingdom targetjobs UK Full time £25,000 - £40,000 per year

    Our Graduate Real Estate Pathway Is The Perfect Place For Aspiring Land Managers, Development Managers & Planning Managers, Or Anyone With a Natural Interest In Land Acquisition, Planning Policies Or Project Management. This Pathway Is Tailored To Expose You To Key Areas Of The Business That Will Develop You Into a Solid All-rounder Within The Real Estate...