Front of House Manager

Department:
Nursery Operations

Location:
Forest Hill, London

Compensation:
£29,453 - £39,520 / year

Description
We're more than just a nursery group. We're the UK's most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK.
At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We're proudly making our dream a reality – and we want you to be a part of it

As a Front of House Manager, you'll be the welcoming face of the nursery – providing exceptional service to families, supporting the leadership team, and helping ensure the smooth day-to-day running of the nursery. You'll be a true multitasker, creating a warm and professional experience for everyone who walks through the door.

What you'll be doing…

• Greet and support parents, carers, and visitors with warmth and professionalism
• Manage phone and email communications efficiently and effectively
• Oversee front of house operations, ensuring a seamless and welcoming environment
• Maintain daily records, registers, and other administrative systems
• Work closely with the Nursery Manager and leadership team to ensure operational excellence
• Support with invoicing, admissions, and enrolment queries
• Organise events, tours, and open days with attention to detail and great customer care
• Ensure compliance with GDPR and other administrative policies
• Be the go-to problem solver – calm under pressure and always one step ahead

Our Front of House Managers should have…

• Excellent customer service experience, ideally in hospitality, retail, or education
• Strong communication, admin, and organisational skills
• Proficiency in MS Office and/or nursery management software (training provided)
• Friendly, confident, and approachable – a people-person through and through
• Ability to multitask and prioritise in a fast-paced setting
• A passion for working in a family-focused, child-centred environment
• A team player attitude with a proactive, solutions-focused mindset

The N Advantage

• Competitive salary
  – £29,453 - £39,520, based on experience and dedication
• Up to £1,750 annual performance bonus
• Flexible working
  – choose 4–5 days a week for work-life balance
• Up to 35 days holiday
  – including a personal 'Me' day and Christmas closure
• £100 annual learning fund
• access to N Academy (leadership, early years training & more)
• £100 clothing allowance
  – express your own front desk style
• Enhanced family leave
  for parents, carers, and more
• 40% childcare discount
• 6 emergency childcare days per year

And that's not all

• 5-year loyalty bonus
  – an around-the-world trip + 2 bonus weeks off
• 10-year loyalty bonus
  – 'Out of this world' experience + 2 extra weeks off
• Referral bonus
  – earn up to £1,000 per successful hire
• Lifestyle savings
  – discounts on groceries, fashion, travel, tech, and fitness
• Travel support
  – season ticket loans and cycle-to-work scheme
• Wellness perks
  – team socials, gym discounts, online fitness, and more

Why N Forest Hill?
Join our vibrant team at this 92-place nursery in Forest Hill, South East London.

Getting here is a breeze We're just a short walk from Forest Hill station with direct Overground and National Rail links, plus excellent local bus routes.

Making an impact…
At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education.

We invest heavily in your growth – from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we're building a workplace where educators thrive, and children soar.

Join N Family Club today and help us reshape early education for the better.
What's next?
If you think you got what it takes, click apply and fill in our super quick (1 min) application form

If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.