Area Service Delivery Manager

5 days ago

Brighton, Brighton and Hove, United Kingdom Lancer Scott Ltd Full time £40,000 - £80,000 per year

Why work for us?

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to a projected £125 million for 2024/2025.

To ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let's talk.

What is the purpose of the role and expectations?

The role of Area Service Delivery Manager at Lancer Scott is responsible for overseeing multiple engineers for multiple trades and Co-op sites within the Crawley/Bromley/Brighton areas, ensuring the efficient and effective delivery of maintenance services. This role involves managing teams, ensuring compliance with safety and regulatory standards, optimising operational performance, and maintaining strong client relationships. The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability.

What will be my core responsibilities?

  • Supervise and mentor engineering teams within your designated area.
  • Drive engineering productivity and efficiencies for your allocated engineers.
  • Conduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities.
  • Manage/supervise/monitor capital projects within the area as required.
  • Support costing from engineers and subcontractors, working with the Project Manager for capital projects.
  • Analyse current engineering processes and look for any improvements.
  • Monitor, train and support engineers to ensure adherence to KPI's and SLA's
  • Drive change from Senior management instruction and become fully onboard with the changes implemented.
  • Ensure full adherence is met to Lancer Scott and Co-op's Health and Safety regulations and standards.
  • Carry out regular audits to identify areas for improvement, H&S requirements. At least 2 on site visits per year for each engineer
  • Serve as the initial escalation point between engineers, helpdesk and the client
  • Attend site meetings within your designated area.
  • Liaise with subcontractors to ensure that they have joint visits arranged and booked to meet client SLA's
  • Track and analyse service performance using KPIs and reporting tools.
  • Use data provided to drive best performance and customer satisfaction.

What skills and experience do I need to be successful in this role?

Essential:

  • Electrical or Mechanical qualification and practical background in a trade setting.
  • Minimum of 2 years experience in a similar role and working to strict KPI's.
  • Strong leadership skills, able to motivate and inspire.
  • Well-developed organisation skills with excellent attention to detail.
  • Able to communicate effectively with a wide range of people and influence at all levels.

Desirable:

  • Demonstrable experience of H&S and other legislation relative to premises occupation and use and the delivery of, hard FM services.
  • Experience of using CAFM applications to deliver, monitor and report on FM service obligations.

  • Area Relief Security Officer

    4 days ago

    Brighton, Brighton and Hove, United Kingdom Lodge Service Full time

    Lodge Security: The UK's Oldest, Family-Owned, Security BusinessJoin our retail security teamWhy Us?Family-Owned, Family-Focused: We're not just another faceless corporation. At Lodge, you're part of a family that values and appreciates each team memberExciting New Partnerships: We've just secured a contract with Boots, adding to our impressive cluster of...

  • Delivery Manager

    6 days ago

    Brighton, Brighton and Hove, United Kingdom Galliford Try Full time £60,000 - £80,000 per year

    DescriptionNote for Recruitment Agencies:We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.We do not accept speculative CVs from agencies, if speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.Delivery Manager Southern Water...

  • Hard Services Manager

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Compass Group UK & Ireland Full time £30,000 - £60,000 per year

    BenefitsWe ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Company Vehicle for Travel between sitesFuel Card for Business UseCompany PhonePower, Hand and Testing ToolsTraining OpportunitiesCompany WorkwearPPEContributory pension schemeGrow your career with our Career...

  • MEICA Delivery Manager

    5 days ago

    Brighton, Brighton and Hove, United Kingdom Costain Group Full time £104,000 - £120,000 per year

    DescriptionAt CMDP+ we believe that people matter. We know that to build successful, creative teams we need a diverse workforce that can deliver new innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential.CMDP+ is looking to strengthen their Commissioning team with a MEICA Delivery...

  • Services & Maintenance Manager – Facilities Management

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Off to Work Full time £42,000 per year

    Services & Maintenance Manager – Facilities ManagementBrighton and Hove, SussexMulti-Site Education PortfolioSalary: £42,000 +Excellent Benefits25 Days Holiday + BHWe're seeking an experiencedServices & Maintenance Managerto lead Hard Services across a multi-site education estate in Brighton.This hands-on role oversees engineers, contractors, compliance,...

  • Environmental Services

    4 days ago

    Brighton, Brighton and Hove, United Kingdom BMC Software Full time £20,000 - £40,000 per year

    Clean Cath/PV and EP labsJob Summary:Onsite Housekeeping positionLocation: Brighton, MAPer Diem/Casual PositionRotating work schedule (nights/evenings/days/weekends)According to established procedures, cleans and services all areas of facility. Moves furniture, equipment and supplies in and around hospital departments, and performs a variety of...

  • Head of Delivery

    5 days ago

    Brighton, Brighton and Hove, United Kingdom Galliford Try Full time £60,000 - £120,000 per year

    DescriptionNote for Recruitment Agencies:We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.We do not accept speculative CVs from agencies, if speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.Head of Delivery –...

  • Delivery Consultant

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Lutine Bell Full time £30,000 - £40,000 per year

    Delivery Consultant - Financial Services RecruitmentLutine Bell Haywards Heath Lutine Bell are a growing Recruitment Consultancy based in Sussex. We work with a range of financial services companies across the UK & Europe, providing specialist senior recruitment solutions within the Audit, Finance, Risk Management, Compliance and Legal sectors.Due to...

  • Head of Delivery

    2 weeks ago

    Brighton, Brighton and Hove, United Kingdom Galliford Try Full time £104,000 - £130,878 per year

    Job DescriptionNote for Recruitment Agencies:We prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible for release.We do not accept speculative CVs from agencies, if speculative CVs are sent, no fee will be applicable – please direct all queries to the relevant Resourcing Partner.Head of Delivery –...

  • Public Area Cleaner

    2 days ago

    Brighton, Brighton and Hove, United Kingdom Dalata Hotel Group Full time €18,000 - €25,000 per year

    Job Ref: DAL3424Branch: Maldron Hotel BrightonLocation: Maldron Hotel Brighton, BrightonSalary/Benefits: Competitive SalaryContract type: PermanentHours: Part TimePosted date: 12/11/2025Closing date: 14/12/2025Public Area CleanerYou will receive training through our Dalata Academy to help you learn important skills. You will also meet experienced team...