Claims Handler

Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Glasgow
Closing date for applications: 19th December 2025
The opportunity
Are you customer obsessed and looking for your next move? We're looking for talented, driven people like you to join our Property New Claims Team. You don't need previous experience for this role as we are ready to help you learn everything you need. However, if you've worked in a similar position before, you'll be able to build on that knowledge.

Our Claims function is the largest department in our UK General Insurance business, and it plays a critical role in ensuring customers receive an efficient, professional, and empathetic service. Joining such a big team means there is always opportunities to learn, grow and develop your career, such as fully funded insurance qualification programmes and allotted development days each month.

To help you become the best you can be, we provide comprehensive training that includes up to 8 weeks in a classroom environment and 4 weeks buddy support. Once our formal training is complete, we'll provide a supportive learning environment so you can confidently continue with your career as a Claims Handler.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren't available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?
Working as a Claims Handler, you will be an integral part of our business, supporting brokers, customers and suppliers. This role is not about getting through calls quickly – it is about understanding the caller's needs and delivering a great outcome. We also want you to have the ability be able to play an active role in shaping our business, suggesting, and getting involved in how we can improve

Other key responsibilities include:

• Always demonstrate outstanding customer engagement skills
• Demonstrate a positive can-do attitude, always acting with integrity
• Provide accurate information to customers, brokers and other key stakeholders
• Apply common sense and pragmatism to achieve appropriate outcomes
• Support a culture of continuous improvement

Our full-time working hours are 35 hours per week, Monday to Friday between the hours of 9am – 5pm. As well as no weekends, late nights, or bank holiday working, we also offer a hybrid working model so once you're up to speed you can work from home if you prefer, up to 50% of the time. At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, or compressed hours. Please talk to us at interview about the flexibility you may need.

What are we looking for?
We welcome applicants from all backgrounds, whether you're new to insurance or bring experience. What's most important are your excellent communication skills. Additionally, you will require good case management and workload management skills.

The ideal candidate will be able to:

• Always demonstrate outstanding customer engagement skills
• Demonstrate a positive can-do attitude, always acting with integrity
• Provide accurate information to customers, brokers and other key stakeholders
• Apply common sense and pragmatism to achieve appropriate outcomes
• Support a culture of continuous improvement

We are looking for people who want a career and not just a job. Whilst previous experience is great, equally important is having a passion for customer service coupled with great verbal and written skills.

You will also:

• Be customer focused with excellent verbal and written communication skills
• Have strong attention to detail
• Be a great team player
• With an inquisitive nature, you will enjoy problem solving and building relationships

What will you get in return?
Everyone's different. That's why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

What happens next?
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You'll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we're creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you'll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We've made a promise to each other and every employee; to focus on sustainable impact, to care about each other's wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:
At Zurich, our sense of community is strong and we're particularly passionate about diversity and inclusion, which we've won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We've an environment that places a real importance on our people's wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We're also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We're passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we've awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.