Regional Operations Lead

Company Description
Publicis Production harnesses the power of Publicis Groupe's entire global production capabilities.

Through our family of production brands, we access best-in-class production talent, models and technology worldwide.

Our purpose is to deliver seamless, relevant and impactful consumer experiences across every touchpoint in every market. We do this with pioneering production solutions that drive performance in a data-led marketing landscape and help brands to win in the platform world.

Overview
Run the regional production engine - PMO standards, planning cadence, resource coverage, tooling/data hygiene, SLA/reporting - to ensure clean, predictable delivery and transparent client operations.

Responsibilities

• Client Service (Operational Tier): Daily counterpart to client ops; run weekly ops reviews/SLA check-ins/QBR-style ops readouts; ensure transparent dashboards and responsiveness; capture feedback and drive corrective actions.
• Cross-Functional Agency Integration: Responsible for leading relationship with key production hubs for applicable markets
• PMO & Governance: Implement intake-scope-plan-execute-QA-release-archive workflows; manage change control, RAID, dependencies, calendars, and operating cadences.
• Capacity & Staffing: Forecast demand; allocate PMs/producers/coordinators; manage utilization, coverage, and follow-the-sun models; surface constraints with options/impacts.
• Tooling & data — own tool stack for the region; ensure data quality and version control; publish operational dashboards.
• Operational Finance (Delivery-Only): Track estimate-to-actuals, burn, schedule variance, and change orders; provide reconciliations and variance narratives with IPA/finance.
• Issue Management & Enablement: Triage blockers; coordinate recoveries with IPA; document/close corrective actions; lead retrospectives; embed improvements into SOPs/playbooks.
• Compliance & Controls: Ensure approvals, brand/legal/safety, data/privacy, and vendor onboarding controls; maintain documentation readiness.
• Continuous Improvement: Localize playbooks; champion automation/templates; optimize handoffs and cadences to reduce cycle time.
• Onboarding / Team Training: Ensure full team is onboarded cleanly, effectively and efficiently; manage ongoing training and learning.

Qualifications

• Extensive program/project management or client/production operations in multi-market environments.
• Workflows & Project Management: Proven delivery focused background; deep knowledge of workflows.
• Data & Dashboarding: Proficiency with distilling dashboard information into actionable/client insights.
• Change Management: Previous experience with large scale change management initiatives, ensuring regional adhearance to processes and workflows; but able to design custom as needed.
• Stakeholder Management: Proven experience in client facing scenarios; highly skilled at external and internal senior and executive level stakeholder management.

Additional Information
Diversity and inclusion is a core part of who we are at Prodigious London. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.