Engineering Manager, Consumer

About Phorest

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers over 11,000 hair and beauty salons in Ireland, UK, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

The Opportunity
We are looking for a new Engineering Manager to join our Consumer Group. You will join a multidisciplinary group of technology, product, and design folks in building the future of the hair, beauty, and MedSpa industry. You will be a key member of our team, helping them to add new features and extend our platform to allow our customers to engage, attract, win and retain clients.

For this role, you will be primarily responsible for growing, coaching and motivating a team of engineers to reach their own, and in turn Phorest's goals. You will have the opportunity to be hands-on but instinctively focus on ensuring your team is set up for success first by removing any blockers. You will be a key member of this team, collaborating with the other engineers and facilitating the day-to-day running of the team. You will be responsible for growing, coaching and motivating a team of engineers to reach their own, and in turn Phorest's goals. You will work closely with the Product Manager and Designer on the team to shape the strategy and also collaborate with other teams where there is a crossover of domains.

This is an exciting opportunity for someone who wants a new challenge, where you'll bring your experience to a supportive, growth mindset environment that will enable us to achieve our goals. You will join a multidisciplinary group of technology, product and design folks in building the future of the hair and beauty industryWhat You'll Do

You will be responsible for leading an Engineering team within the Consumer domain of our product, including their overall health, productivity and impact.

You will work with Engineering Managers, Product Leads and other key stakeholders to understand and shape the overarching consumer strategy.

You will work with your team to ensure an appropriate balance of new capabilities and technical maintenance is being carried out within each development cycle so that the technical health of the platform is conserved as the platform evolves

Help identify bottlenecks within the team, improve working processes, and ensure software delivery best practices are being used to our advantage

You will be responsible for tracking the progress outwards to the wider teams, ensuring new capabilities are released on time and to the required quality standards

You will champion the observability strategy within your team ensuring relevant service level objectives(SLOs) are set to measure and improve the e-commerce system's reliability. Your team will have the correct monitoring tooling in place and proactively identify and address issues.

Drive a culture of quality within the team by establishing rigorous processes and methodologies. This will include maintaining high code quality standards, defining and implementing automated testing strategies and ensuring comprehensive test coverage for both new features and existing functionality.

There is going to be hands-on work here, as a leader of this team you are going to need to understand how things work, there will be times when you will need to contribute to the team's work, review code and support them in designing and building complex distributed systems. You'll help guide your team to design technical solutions that are appropriate in terms of scale, resilience and reliability.

You will have direct people management responsibilities for a scrum team. This will require you to:

Have regular 1 to 1s with each person to ensure they are happy and engaged in their work, as well as to coach them through any problems they are wrestling with

Provide regular feedback and periodic performance reviews

Understand each person's long-term aspirations, helping them to set goals and carve out opportunities for growth in their career that are aligned with those goals

You will attend regular Product and Engineering management meetings, where you will have the opportunity to influence decisions that affect the entire engineering group

You will report to the Head of Engineering of the Consumer group providing regular updates on progress and strategy while sharing any challenges the team may be facing where support is required.

You will help build our engineering brand by both talking about and sharing blog posts on the amazing work we do

Who You Are

3+ years demonstrated impact in a similar leadership role

Bachelor's Degree in Computer Science or a similar related field

Experience managing people

Strong proficiency and at least 5 years of professional experience with object-oriented software design, primarily Java

The ability to collaboratively lead the evolution of your team's strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way

You should be comfortable coaching team members. You will communicate expectations clearly and deliver individual feedback frequently

You have a proven history of building close working relationships with your product counterparts and external stakeholders, with the ability to inspire and motivate, improve quality and productivity, while maintaining technical innovation and excellence

Strategic thinker, with an ability to express and convey thoughts in meaningful ways in a fast paced and evolving environment, with a high degree of autonomy

Previous hands-on development experience with complex distributed systems

Experience working with and managing Agile teams, as well as driving improvement across the whole development process

Experience developing and supporting engineers in their personal growth and career progression. You foster an environment where communication, teamwork, and collaboration are rewarded

You'll focus on quality, while increasing efficiency, delivering value and reducing waste

Benefits

Your wellbeing is important to us - we provide private healthcare, 2 Wellness Days, an employee assistance program and a free online GP service.

As part of our Financial Wellbeing, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.

We help you travel by providing a bike to work scheme as well as tax saver transport tickets.

We support the women who work in Phorest by offering 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause.

We care for your family and provide Enhanced Maternity and Paternity Benefits.

We grow our own timber We provide a great learning environment and extensive development opportunities. We run development programs and provide access to many online resources including LinkedIn learning.

Moving house? Phorest employees get 3 moving days.

Want to learn more about Phorest? Check out for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunity employer. For this position, flexi-time and working from home is possible. We are also open to remote work. Get in touch to ask for more information or to chat about your future with Phorest

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.

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