Out of Hours Receptionist

Are you looking for a new job opportunity during the festive period? We offer an immediate start.
We are on the lookout for receptionists to join our team at
HealthHero
to support our service on a
3-month fixed-term contract.
As a valued member of our team, our Receptionists will play a key role in supporting the delivery of Integrated Urgent Care services throughout Wiltshire, Swindon, and Bath and North East Somerset.

About The Role
We are looking for enthusiastic and reliable Receptionists to join our Out of Hours Base Team during the busy winter months. This is a flexible, minimum-hours contract designed to provide essential support to our services when demand is high.

Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon.
Key Responsibilities

• Welcome patients and visitors, ensuring a professional and friendly experience
• Record patient arrival times
• Support clinicians as required
• Handle queries promptly and efficiently

Requirements

• Excellent communication and customer service skills
• Ability to work under pressure in a fast-paced environment
• Basic IT skills
• Previous reception or healthcare experience desirable but not essential

About Us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

Medvivo became part of the HealthHero, group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Why us?
Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) -

and we're rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What We Offer

• Flexible shifts to fit around your availability
• A competitive base rate of pay of £12.21/hr, plus enhanced pay for evenings, weekends, and bank holidays (dependent on shift times)

Apply:
If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at UC-

Closing date
:
Friday 12th December 2025(5pm)
We are pleased to inform you that we can facilitate an immediate start for this opportunity.
Additional Information

• Please note that the successful applicant will need a DBS which be applied for by us upon confirmation of appointment
• We reserve the right to close this job in the event we receive a sufficient number of applications
• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer

Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on UC-

Safeguarding
Please see here for information relating to our commitment to safeguarding as a provider of healthcare.