Customer Insights Manager

2 weeks ago

London, Greater London, United Kingdom eTeam Full time £28,800 - £46,000 per year

Job Title: Customer Insights Manager

Location: Shoreditch (Hybrid – 2/3 days per week onsite)

Duration: 12 months contract initially

Max. Budget: £46k per annum + paid holidays + pension or £240 per day Inside IR35

What you'll do:

The Customer Insights Manager will have responsibility for customer research within the EMEA Digital Media Marketing organisation, with focus on day-to-day management of research projects. Reporting into the EMEA Marketing Research Manager, the ideal candidate should be able to: -

  • Design customer research briefs, questionnaires and discussion guides aligned with business priorities and objectives in partnership with internal stakeholders and external agencies
  • Analyse and report result in a compelling manner to share and present to various internal stakeholder audiences (e.g., business unit leaders, regional marketing leaders)
  • Synthesize information across a wide variety of insight sources including primary market research, third-party data, customer analytics (big data), marketing/media performance
  • Identify the most relevant sources of data/information needed to address the key issues on a project

What you'll need to succeed:

  • A must:
    At least 5 years of experience in research/insights agency working across both quant and qual methods
  • Experience in running & end-to-end management of research projects – from brief and questionnaire design to analysing & reporting.
  • Proven experience with insight synthesis, marrying research learning with analysis of other data types (e.g., secondary, behavioral, transactional, etc.)
  • Strong analytical and numerical skills alongside an ability to distil large, complex and sometimes disparate datasets into concise, relevant and actionable insights
  • Experience working on multi-country projects or across different markets
  • Ability to "roll-up your sleeves" and work directly with raw data (when needed)
  • Demonstrated successful track record in collaborating with high performing, highly technical and analytical teams
  • Excellent communication skills, written, verbal and presentation
  • Fluency in German or French would be desirable

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