Park Presentations Manager

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

In this role, you will be responsible for leading the Park Presentations Team ensuring the department is adequately resourced, with team recruitment, training and budget adherence being a key focus.

You will ensure, with the support of the your team that both guest facing and staff areas are cleaned and maintained whilst following all industry standards, guidelines, and recommendations. Reporting to the Head of Park Operations, you will work alongside other senior Operations team members to take appropriate action based off our guest's feedback and KPIs. You will collaborate to improve the overall guest experience and drive a Guest Obsessed culture, ensuring your teams are role models for the expected behaviours and standards.

In addition to the above, you will take on the role of Park Manager on a regular basis ensuring a smooth and efficient Resort operation. You will produce reports on the Park Presentations team's current performance vs all required targets and continually review and update operational procedures in line with the Resort's policies. You will have a keen eye for detail and pride yourself in the appearance of the Resort.

Key Responsibilities:

• Achieving Park KPI general & toilet cleanliness scores through strong leadership, training and operational efficiency
• Performance and development management of a group of Team Leaders
• Managing a 24/7 team function, ensuring team are motivated and engaged
• Working with internal and external stakeholders including contractors
• Ordering and maintaining appropriate levels of stock
• Managing OPEX costs in line with budget
• Managing staffing levels/costs in line with budget
• Maintaining high departmental standards with regards to performance, presentation and uniform
• Policy & procedural compliance
• Creating, developing and implementing process and training for the department
• Maintaining Resort vehicles such as the Roadsweeper and/or Streetwasher
• Supporting the Waste & Recycling team where necessary
• Analysis data and reporting on feedback streams such as KPI's and Feedback Now
  Fulfilling the role of Park Manager on a regular and rotational basis

Qualifications/Experience

• An experienced manager with the ability to communicate clearly, motivating and inspiring a large workforce
• Interpersonal and relationship building skills
• Agile in approach and a keen problem solver, able to react quickly to operational challenges
• Proven ability to enforce policy & procedural compliance
• High standards and acute attention to detail with a proven track record of driving improvement and hitting targets
• Confident in making high pressure decisions
• Confident and competent in data analysis

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.